Customer Success Pharmacy Operations (Pharmacy Tech)

The company is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.

This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.

What You’ll Do

• Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.

• Triage and assess questions to ensure accurate, compliant, and timely responses.

• Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.

• Identify and resolve discrepancies between prescribed instructions and patient understanding.

• Escalate complex medication or safety concerns to licensed clinicians when appropriate.

• Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.

• Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.

Requirements

• 2–3 years of experience in pharmacy, clinical care, or a related medical field.

• Medical training required (Pharmacy Technician, RN, or similar background).

• Comfortable discussing medication dosing and administration details with clarity and confidence.

• Strong analytical thinker who can interpret engagement data and identify patterns.

• Excellent communicator who can balance empathy with operational precision.

• Thrives in a fast-paced startup environment.

• Believes no task is too small — and no challenge is too big.