Customer Success Manager (EMEA & APAC)

The company is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, the company has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using the company. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

🎯 Key Responsibilities

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.

• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.

• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.

• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.

• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).

• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.

🔍 What We Are Looking For

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).

• Mindset & Ownership: You don't just ask "how"—you dig deep into "why." Driven by high curiosity, proactivity, personal accountability, and strong time management skills.

• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.

• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.

• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.

✨ Why you’ll love working at the company

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually: 15 vacation days + 11 public holidays.

• Medical insurance: Available after six months.

• Unlimited sick leave: No medical certificate required. Your health matters most.

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

📋 What to Expect

• HR Interview (45 min)

• Test task

• Interview with the Hiring Manager (90 min)

• Job Offer & Welcome to the Team! 🚀

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.