Customer Success Manager
Company shown to members 🔒 · Remote · US only
Apply free: 3 jobs are on us✨ Tailor my resume for this job🎤 Practise the interview question, free
✓ Straight from the company's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
✨ Not sure this is the one? Get your remote job matches in 30 seconds →
First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
Practise the first interview question for this job
If the company replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
The 20-second read
- Experience
- 3+ years required
- Where you can live
- US only
- Skills and tools
- zendesk, intercom, help scout, customer success, onboarding, saas
- Degree or licence
- Mentioned (bachelor's)
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 14 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3–6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements
- Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities
Apply free: 3 jobs are on us✨ Tailor my resume for this jobPrepare with the Apply kitMore remote customer success manager jobs →
- Open 8 weeks
- No pay listed
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.