Customer Success Manager

About the company

Founded in 2005, the company is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

Location: Remote from Florida, US

Full-Time

We’re looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and professional businesses in North America to pay and get paid globally with the company’ s fast, flexible, secure, and low-cost solutions.

Your responsibilities will include working with our larger customers to co-build their growth strategy. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management and sales skills will be a must.

This role will be based remote from Florida, US.

What you’ll do

• Oversee and manage current customers engagement and growth. Play an active role in building long-term relationships with top and mid-tale customers

• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap

• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.

• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams

• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and, how they relate to each other to drive profitable growth.

• Be entrepreneurial to develop what is needed to bring the opportunities onboard

• Build business success stories and case studies

• Drive events, below the line activities and represent the company in industry forums to drive awareness

What we’re looking for

• A Bachelor's degree, preferably in business

• +3 years of account management, business development or other relevant experience

• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts

• Strong written and verbal communication skills

• Ability to present a business case to key stakeholders

• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills

• Record of accomplishment in meeting and exceeding business targets

• Ability to make decisions in a changing environment, anticipate future needs and drive results

• High level of organization, focus, and ability to work under pressure

#LI-AB4

#LI-Remote

The company Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. The company is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.