Customer Success Manager
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- US only
- Skills and tools
- customer success, crm, saas, account management
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 1 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 8 November 2026
About the job
The company Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, the company. The company is a meeting and collaboration solution for Boards and Senior Leadership Teams. The company has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of the company, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit the company for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using the company.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
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