Customer Success Engineer
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 3+ years required
- Where you can live
- US only
- Skills and tools
- notion, technical support
- Time zone
- UTC-3
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- $120K–140K/yr
- Experience
- 3+ years required
- Employer publication date
- 20 July 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
The company is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here [link for members]
IN THIS ROLE, YOU WILL…
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with the company
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater the company team
YOU WILL BE A GREAT FIT IF YOU...
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability
WHAT IT MEANS TO JOIN THE TEAM
- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- Comp: $120,000 - $140,000 USD, commensurate with location and experience
LEARN MORE ABOUT HOW WE WORK
- What is our vision for exceptional support [link for members]
- How we scale support [link for members]
- How we work [link for members]
ABOUT the company
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans → [link for members]
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