Customer Success Coordinator - Adoption

The company is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

The company is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named the company one of the 50 Best Companies to Sell For in both 2025 and 2026.

What You'll Do at the company

The Customer Success Coordinator (CSC) is a key member of the company’s Customer Success organization, partnering closely with Customer Success Managers to help customers successfully execute their enablement initiatives and get more value from the company platform.

This is a great opportunity for someone who is highly organized, tech savvy, curious, and energized by solving problems. The ideal CSC enjoys learning how technology works, can manage multiple priorities at once, and is equally comfortable working independently and collaborating with customers and internal teams.

The CSC role is also the first step on the company’s Customer Success career path and is designed for someone who is excited to build the skills and experience needed to grow into a Customer Success Manager role over time.

In This Role, You Will

• Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.

• Develop deep expertise in the company platform and apply that knowledge to help customers configure the company features in support of their enablement initiatives.

• Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently.

• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.

• Partner with the company Support and other internal teams when customer needs require technical troubleshooting or escalation.

• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives.

• Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption.

• Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

Experience You'll Bring to the company

• 1–2+ years of professional experience in customer service, customer success, or account management preferred.

• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.

• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.

• Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously.

• A high level of ownership, responsiveness, and follow-through with customers.

• Exceptional attention to detail and commitment to delivering high-quality work.

• Fluent English: Exceptional written and verbal English communication skills, with the ability to communicate confidently and professionally with customers and internal teams.

• Experience with Google Workspace, Slack, Salesforce and ChurnZero experience are a plus.

Compensation & Benefits

Paid in local currency:  65,000,000 COP - 95,000,000 COP per year

Your Employer of Record (EOR) will be  Remote , which manages your payroll, taxes, benefits, and compliance. As an employee based in Colombia, you'll operate under a service agreement rather than an employment contract, while still receiving Remote's standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.

Operating Principles

The company’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here !

The company collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

The company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.