Customer Success Advisor

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At the company, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.

We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.

As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

The company is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.

The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.

Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.

Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.

The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.

Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.

Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.

Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.

Essential Skills/ Qualifications/ Experience

• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.

• Demonstrated ability to communicate technical risk to non-technical/executive audiences.

• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.

• Empathy with the customer; listening power

• Strong project management skills - super detail-oriented and disciplined

• 5+ years of experience in risk consulting, management consulting, and customer success

• Track record of delivering on customer success metrics

• Confidence in being an advisor to the CXOs of Fortune 500 companies

• Comfort with building, ambiguity, and high growth chaos in a startup environment

• Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀