Customer Service Representative (English)
Company shown to members 🔒 · Remote · Location not stated
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- Location not stated
- Languages
- English
- Skills and tools
- process improvement, troubleshooting, live chat, customer service
- Time zone
- GMT
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Location not stated
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 8 October 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
How you are going to make an impact 🛠
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases
Conditions of work
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
! Please provide cv in English !
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