Customer Service Representative
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- No experience needed
- Where you can live
- US only
- Languages
- English
- Skills and tools
- onboarding, crm, saas, ticketing, customer service
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- $38K–50K/yr
- Experience
- No experience needed
- Employer publication date
- 28 August 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.
This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.
RESPONSIBILITIES
- Respond to customer questions and requests via email, chat, and other communication channels.
- Provide accurate information about products and services.
- Troubleshoot customer issues and help find appropriate solutions.
- Escalate complex issues to the relevant teams when needed.
- Maintain accurate records of customer interactions.
- Follow up on customer requests and ensure timely resolution.
- Work with internal teams to resolve customer issues.
- Identify recurring customer questions and provide feedback to improve processes.
- Maintain a professional and helpful customer experience.
REQUIREMENTS
- 0–2 years of experience in customer service, support, administration, or a related field.
- Strong communication and interpersonal skills.
- Customer-focused and patient approach.
- Good problem-solving and organizational skills.
- Ability to manage multiple requests and prioritize tasks.
- Comfortable working with computers and common business software.
- Ability to work independently in a remote environment.
- Good English communication skills.
NICE TO HAVE
- Previous experience in customer support or a customer-facing role.
- Familiarity with CRM or help desk tools.
- Experience with chat or ticketing systems.
- Experience working in SaaS, technology, or healthcare.
- Additional language skills are a plus.
COMPENSATION
$38,000 - $50,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
WHAT WE OFFER
- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Training and onboarding to help you succeed in the role.
- Opportunities for professional growth and development.
- Experience working with a growing technology company.
Location: Remote
Seniority Level: Junior
Salary Range: 38,000 - 50,000 USD (gross, annually)
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