Customer Service Agent
Company shown to members 🔒 · Remote · South Africa only
Apply free: 3 jobs are on us✨ Tailor my resume for this job🎤 Practise the interview question, free
✓ Straight from the company's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
✨ Not sure this is the one? Get your remote job matches in 30 seconds →
First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
Practise the first interview question for this job
If the company replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- South Africa only
- Languages
- English
- Skills and tools
- zendesk, freshdesk, shopify, live chat, customer service
- Time zone
- UK hours
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- South Africa
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 9 October 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 8 November 2026
About the job
Salary: R23 000 – R25 000 per month
The company is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.
Role overview
You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).
Key responsibilities
- Answer customer queries by email, chat and phone
- Log and track cases in the helpdesk system
- Resolve issues or escalate with clear notes
- Process orders, returns and account changes
- Share feedback that helps improve the service
What you'll need
- Experience in customer service or support
- Clear, friendly written and spoken English
- Experience with a helpdesk tool such as Zendesk or Freshdesk
- Calm approach when handling complaints
- Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
Nice to have
- Experience with live chat tools
- Familiarity with e-commerce platforms such as Shopify
- Previous work with UK customers
What's on offer
- Fully remote work from anywhere in South Africa
- A stable, full-time role with a UK employer
- Clear expectations and a friendly, supportive team
- Room to grow as the business grows
About the company
The company connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.
Apply with your CV and a short note on why this role suits you. The company welcomes applications from all suitably capable candidates.
Apply free: 3 jobs are on us✨ Tailor my resume for this jobPrepare with the Apply kitMore remote customer service representative jobs →
- No pay listed
Similar remote jobs
- Customer Service RepresentativeSouth Africa only
- Customer Service RepresentativeSouth Africa only
- Sales & Customer Service Agent | Fully Remote - UK hoursSouth Africa only
- Bookkeeper & Customer Service SupportSouth Africa only
- Healthcare Dispatch / Customer Service SupportSouth Africa only
Explore more jobs
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.