Customer Onboarding Manager

The company Rewards is looking for an experienced Customer Onboarding Manager to join our growing Customer Success team. In this role, you will own the end-to-end onboarding for SMB, mid-market and enterprise clients, guiding them from kickoff to launch and ensuring a smooth, engaging, and value-driven implementation process.

This is an exciting opportunity to join a fast-growing B2B SaaS company where onboarding is both strategic and foundational to customer success. If you thrive in a startup-style environment, enjoy managing multiple client projects at once, and love creating “wow” moments that set customers up for long-term success, you’ll be a great fit. This role has high visibility across the business and strong potential for career growth.

About the company Rewards

The company Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce effective rewards and recognition programs to its workforce. Our goal is to provide companies with an easy-to-use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the company team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities

• Own the complete end-to-end onboarding journey for SMB, mid-market and enterprise clients, from post-sale handoff through launch and early adoption.

• Manage multiple concurrent implementations, demonstrating strong time-management, organization and prioritization across competing timelines and stakeholder needs.

• Lead kickoff meetings, platform walkthroughs, training sessions and milestone check-ins with confidence and clear direction.

• Guide clients through platform configuration, program design and launch planning using the company best practices.

• Demonstrate strong technical confidence when guiding customers through platform features, configuration options, integrations and recommended program design.

• Collaborate cross-functionally to proactively manage risks, resolve blockers and ensure all launch requirements are completed.

• Maintain accurate project documentation and deliver a clear, comprehensive handoff to the Customer Success Manager following launch.

Required Skills for Success

• 3+ years of experience in customer onboarding, implementation or customer success within a B2B SaaS company.

• Experience supporting a range of SMB, mid-market and enterprise clients, including complex, multi-stakeholder implementations.

• Proven ability to manage multiple client projects with strong organization, prioritization and attention to detail.

• Excellent presentation, facilitation and verbal communication skills, with confidence leading client meetings and training sessions.

• Strong understanding of SaaS platforms, integrations and technical troubleshooting fundamentals.

• Ability to build trust with senior leaders, HR teams and cross-functional partners.

• Proactive, adaptable and solution-focused, with the ability to thrive in a fast-paced, evolving environment.

• Bachelor’s degree in Business, Digital Marketing, Human Resources or a related field preferred. Equivalent professional experience will also be considered.

Nice to have

• Experience with HR technology, employee engagement, or rewards and recognition platforms.

• Background in change management, internal communications or program adoption.

• Familiarity with enterprise security, procurement or implementation processes.

• Bilingual proficiency in French or Spanish.

The Perks

• Growth Opportunities: Join a growing company where you’ll be part of a high-performing team with lots of potential.

• Remote Work: We are a distributed workplace (100% remote). This position is open to anyone residing and able to work in Canada on a remote basis.

• Wellness Days: In addition to paid vacation days, we offer flexible paid time off to fit individual needs.

• Comprehensive Benefits Package: Includes health, dental, vision care, EFAP, and more.

• Annual the company Benefit: An additional paid day off and $ to spend to help check items off your own bucket list!

• Home Office and Learning & Development Benefits: Support for your home workspace and funding to grow your skills.

• Rewards and Recognition: At the company, we walk the talk! We're invested in helping you achieve not just your career goals but your personal goals as well!

Compensation: The anticipated Salary Range for this role is $65,000 to $75,000 CAD, plus performance based bonuses. The final offer will consider factors such as your expertise and role alignment and internal equity.

At the company Rewards, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that varied perspectives drive innovation and creativity, and we welcome applicants from all backgrounds and experiences. We encourage individuals from underrepresented groups to apply, as we strive to build a team that reflects the diverse communities we serve. We are dedicated to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.

AI in Our Hiring Process

At the company Rewards, we use AI-assisted tools to help review and prioritize applications. AI screening is used to help sort resumes, with human review involved at every stage of our hiring process.

In accordance with Ontario's Employment Standards Act, we're committed to being transparent about how AI is used in our hiring.