Customer Engineering Associate

ABOUT the company

We're building the data infrastructure that makes AI agents trustworthy instead of error-prone. We provide continuously refreshed, verified B2B data for autonomous AI agents and go-to-market workflows, and we power AI agents for Clay, ZoomInfo, Dun & Bradstreet, and the next generation of AI GTM tools.

We've tripled growth while maintaining 100% gross dollar retention and staying cashflow positive. We're a small, fast-moving team — and we're hiring this role because our customer base is growing faster than we are.

THE ROLE

We're launching an online portal that automates customer onboarding, and you'll be the human behind it: when a customer has a question, needs a hand, or wants to get more out of the product, you run point — with the customer, with engineering, with whoever it takes.

Around that core, you'll own a real piece of the company's operations: customer support, data samples, our HubSpot instance, and whatever comes next. This is a true entry-level role with an unusual amount of ownership. You'll work directly with the founders, touch every part of the company, and have real customers and real systems depending on you within your first month — not after a year-long training program.

The B2B data industry is being rewritten by AI right now. You'll be learning a landscape that changes monthly, and that's the fun of it.

WHAT YOU'LL DO

• Be the first responder for customers using our onboarding portal — figure out what they need and drive it to resolution, working with the customer and our engineering team.

• Own and run our support inbox and ticketing system.

• Build data samples for prospects and customers, and learn our data deeply enough to know when something looks wrong.

• Run HubSpot: lead routing, round-robins, list hygiene, and tuning automations as the business grows.

• Help keep our business operations running — from billing to whatever this week needs.

• Catch the things nobody else has time to catch. This job will grow as fast as you do.

WHAT SUCCESS LOOKS LIKE

In your first 90 days

• You know our product, our data, and every one of our customers.

• You're running the support queue — customers get fast, clear, accurate answers, and nothing falls through the cracks.

• You're building data samples on your own and managing HubSpot day to day.

By six months

• You fully own customer support: every request tracked, answered, and resolved or routed — and customers know you by name.

• You've shaped how our self-serve sample tools should work, based on what you've learned building samples by hand.

• You've fixed or improved at least one thing nobody asked you to.

WHO YOU ARE

• High agency. You start before being asked. When you don't know how to do something, your first move is to try, not to wait.

• Fast learner. You go up learning curves quickly. Never used HubSpot or worked with an API? Fine — you will within weeks.

• Detail-obsessed. You notice the typo, the off-by-one row, the number that doesn't match. In a data company, details are the product.

• A juggler. You can hold a support queue, two sample requests, and a HubSpot change in your head at once without dropping anything.

• Good with people. Customers like talking to you. Engineers like working with you. On a small team, you'll work closely with everyone.

• A clear writer. Much of this job happens in writing — support replies, status updates, follow-ups. People understand you the first time.

• Hungry. You want to help build a company, not fill a seat.

This role is probably not for you if you want a highly structured job with a formal training program — here, the team teaches you everything it knows and then expects you to run with it.

REQUIREMENTS

• Bachelor's degree (or equivalent) completed by start date — any major. We care about evidence of drive: campus leadership, internships or co-ops, side projects, a job you held through school, something you built or ran.

• Comfortable with technology and curious about technical topics (APIs, data, spreadsheets). You don't need to code; you need to be willing to get into the weeds.

• Boston-area, able to be in person with the team [X] days per week.

WHAT YOU'LL LEARN

• How a B2B data company actually works — the product, the data, and the AI tools being built on top of it.

• Customer-facing skills most people don't get until year five: running support, managing accounts, handling hard conversations well.

• The modern GTM stack hands-on: HubSpot, ticketing tools, data pipelines, APIs.

• How a startup runs, from the inside, across every function — sales, product, engineering, and operations in your first quarter.

WHY the company

• Real traction: the biggest names in B2B data rely on our platform in production.

• Real ownership: you'll own functions, not tasks — and as we scale, the people who built the functions run them.

• Direct access: you work with the founders every day.

• Benefits: [health coverage, PTO — pull from Time Off & Leave Policy].

HOW TO APPLY

Send a resume and a short answer (a paragraph is plenty) to this question:

Tell us about something you built, ran, or fixed that nobody asked you to.

We read every answer. The answer matters more than the resume.

The company is an equal opportunity employer. We evaluate all candidates for the same role using the same process and criteria.