Customer Engineer, APAC

The company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. The company’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use the company to power world-class customer experiences every day.

Born from the Stanford AI Lab, the company has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. The company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining the company to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at the company.

About the Role

As a Customer Engineer, APAC at the company, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale the company.

Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure the company works seamlessly within complex enterprise environments.

You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.

As the company continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.

Join our team of AI and ML experts and help transform the future of work with the company's innovative solutions.

Responsibilities

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.

• Design, build, and deploy applications using the company SDKs, libraries, and APIs.

• Integrate the company solutions with enterprise contact center voice, chat, and digital platforms.

• Develop and maintain integrations using technologies including Go, Python, and JavaScript .

• Participate in testing, troubleshooting, deployment, and ongoing maintenance of the company products and customer integrations.

• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with the company Engineering when deeper product or platform expertise is required.

• Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.

• Manage multiple customer projects and technical workstreams simultaneously.

• Identify opportunities to simplify integrations, improve customer outcomes, and expand the company's impact within customer environments.

• Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Qualifications We Value

• Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript .

• Experience using APIs and SDKs to build integrations and value-added solutions.

• Experience with AWS and Git .

• Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.

• Experience working with enterprise customers and complex technical environments.

• Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.

• Strong communication skills and the ability to translate complex technical concepts for different audiences.

• Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.

• Comfortable operating in a fast-moving environment and managing multiple priorities.

• A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.

• Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.

Perks & Benefits

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family

• Paid parental leave for all new parents welcoming a new child

• Remote work setup budget to help you create a productive home office

• Monthly wellness and communication stipend to keep you connected and balanced

• 20 days of vacation time to promote a healthy work-life blend

Compensation & Benefits

Compensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.

Benefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [link for members] (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All the company recruiting email communications will always come from the @the company .ai domain. Any outreach claiming to be from the company via other sources should be ignored.