Cross Reviewer Media

About Us

At the company, we empower creative pros to thrive.

We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we’re committed to building what’s next for the future.

We’re a purpose-driven company and we’ve long embraced flexible, inclusive ways of working. We’re proud of the connected culture we’ve built across our global team. Our values: Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow.

About the role

Provides reliable, high-quality content review capacity, initially focused on Print Templates, Social Media, and related Graphics categories.

The role is designed to progressively expand its coverage through structured cross-training and calibration, developing the ability to review additional General Graphics and media categories as operational needs evolve.

The role also supports continuous improvement through knowledge sharing, process feedback, and the effective use of review tools, including AI-assisted workflows.

Offers guidance, mentoring, calibration, and support for AI-driven workflows to drive the continuous enhancement of the the company Library.

What you'll be doing

Independently review Print Templates, Social Media templates, General Graphics, and related design assets against technical, aesthetic, usability, and marketplace standards.

Perform hands-on Photo, Video, Motion Graphics, and other media reviews according to documented guidelines and category-specific calibration; flex capacity in response to queue priorities.

Evaluate editable source files, layout, typography, file structure, compatibility, originality, metadata, and overall customer usability as applicable to each category.

Handle complex, ambiguous, escalated, and integrity-related content evaluations; escalate legal or IP concerns through established channels.

Lead reviewer calibrations, support guideline interpretation, and mentor reviewers to improve cross-category accuracy and consistency.

Partner with Team Leads and Content Operations to monitor incoming volumes, aging queues, productivity, and review quality, supporting workload reallocation when needed.

Validate AI-assisted review outcomes, identify false positives and negatives, and provide examples and feedback to improve automated checks and reviewer tooling.

Collaborate with Operations, Developers, and Content Specialists on workflow simplification, review-platform enhancements, and process improvements.

Use Zendesk and other internal systems to document author/customer escalations and ensure timely follow-up when relevant.

Assess author portfolios and provide clear, constructive author feedback in line with the company guidelines and content standards.

Maintain a flexible allocation of review capacity across calibrated categories, adapting to incoming volumes, backlog levels, and operational priorities in coordination with Team Leads.

Actively participate in a structured cross-training roadmap, achieving independent review capability in additional Graphics queues within the first six months and supporting broader cross-category coverage within twelve months.

About you

2+ years of professional experience in graphic design, creative content quality assurance, stock content review, or a related digital media discipline.

Advanced expertise in Print Templates and General Graphics, including typography, layout, prepress/print readiness, editable files, and technical quality standards.

Proficiency with Adobe Illustrator, Photoshop, and InDesign; practical knowledge of Keynote, PowerPoint, and Google Slides and their format limitations.

Practical experience reviewing or producing photography and video, with the ability and willingness to conduct hands-on cross-media reviews following calibration.

Working familiarity with creative media formats, metadata, licensing, copyright, IP and model/property-release considerations, and marketplace quality standards.

Experience using review systems, quality metrics, and AI-assisted tools; able to evaluate automated decisions critically and suggest improvements.

Strong coaching, sound independent judgment, and clear written feedback; excellent written and spoken English and Spanish.

Life at the company

We’re a purpose-driven company and we’ve long embraced flexible, inclusive ways of working. We’re proud of the connected culture we’ve built across our global team. Our values: Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow.

Our benefits in Mexico include 30 days of Christmas bonus pay, 12 days of vacation in your first year, a 100% vacation bonus, monthly grocery vouchers, a 5% savings fund, private health insurance, home office, team connection & learning budgets, wellbeing and study support, volunteer leave, generous paid parental leave, access to all our products, the option to apply to work from another remote location for up to 3 months per year, plus our Conoce México benefit to help you explore more of Mexico.

We embrace diversity at the company and want to ensure that everyone who applies for a role with us has an inclusive experience. Hiring for us isn't a tick box exercise, we want to know what you're passionate about, what our lived experiences are and what you think you can add to the team. We're also big believers in using AI, and that includes how we hire. We may use AI tools to help support our recruitment process, but they don't replace human judgement. Our people always make the final hiring decisions.

By submitting your application, you agree to our Privacy Policy. We encourage you to read it before applying to understand how we collect, use and handle your personal information. We appreciate the time you’ve taken to apply to the company and we're committed to responding to every applicant.

You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.

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