CRM and Admin Specialist (007- 1432)

​​Looking for Filipino (Philippines-based) candidates

Job Role: CRM & Admin Specialist

Compensation range $900 - 1,100 AUD / Month

Engagement Type: Independent Contractor

Work Schedule: Part-time, approximately 20 hours per week, with availability during Australian business hours (AEST/AEDT).

Who We Are: At the company we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Who The Client Is

Our client is a growing Australian e-commerce business specialising in high-value retail products and related accessories. With an expanding customer base and ambitious growth plans, the business is investing in better systems, streamlined processes and automation to support its next stage of growth.

This is an opportunity to join a small, growing team where initiative, curiosity and ownership are valued. The successful candidate will have the freedom to improve existing processes, recommend smarter ways of working and contribute directly to the business's continued growth.

Role Overview

We are looking for a proactive and systems-oriented CRM & Admin Specialist to take ownership of the business's CRM, e-commerce administration and day-to-day sales support.

You will manage and optimise Pipedrive, administer the WooCommerce store, maintain accurate sales pipelines and develop workflows that reduce manual work. You will also support the sales team with customer enquiries, appointments, reporting and administrative tasks.

This role is ideal for someone with strong, hands-on Pipedrive and WooCommerce experience who enjoys solving problems, improving processes and finding opportunities to automate repetitive tasks. We are looking for someone who does more than follow instructions: someone who researches solutions, identifies bottlenecks and brings practical improvement ideas to the team.

The role starts at approximately 20 hours per week, with the potential to grow into full-time hours as the business scales. There may also be opportunities for performance-based bonuses as the role and business grow.

Key Responsibilities

Pipedrive CRM Management

• Own the day-to-day management of Pipedrive, keeping deals, contacts and activities accurate and up to date

• Filter and qualify incoming leads so the sales team can focus on the best opportunities

• Manage pipeline stages and activities, ensuring every lead has a clear next step

• Build and maintain automations and workflows across the customer journey: lead capture, nurture, sale and post-sale follow-up

• Create dashboards and regular reports on leads, conversion rates, pipeline value and sales activity

WooCommerce Store Administration

• Manage product listings, pricing, stock status, promotions and product content across spas, swim spas and parts

• Process and track orders, deposits and parts enquiries in collaboration with the sales team

• Maintain plugins, store settings and integrations to keep the site running smoothly

• Connect WooCommerce and Pipedrive data so customer and order information flows seamlessly between systems

Admin & Sales Support

• Book appointments, manage calendars and coordinate follow-ups for the sales team

• Manage shared inboxes and route enquiries to the right person

• Prepare quotes, customer documentation and general correspondence

• Document processes and build clear SOPs for repeatable tasks

Process Improvement & Automation

• Identify bottlenecks and manual tasks, then recommend and implement smarter solutions

• Explore native AI features and automation tools within Pipedrive, WooCommerce and connected platforms

• Bring fresh ideas to the team on how we can work faster and serve customers better

Requirements

Skills & Experience

Essential

• 3+ years’ experience in a CRM, admin or e-commerce operations role

• Strong hands-on Pipedrive experience, including pipelines, custom fields, automations and reporting

• Hands-on WooCommerce experience managing products, orders and store settings

• Solid experience building workflows and automations that reduce manual work

• Excellent written and spoken English with strong attention to detail

• A proactive, curious mindset with confidence to research solutions and suggest improvements

• Reliable home office setup with stable internet and availability during Australian business hours

Nice to Have

• Experience with automation and integration tools such as Zapier or Make

• Experience using AI tools to build or enhance CRM and e-commerce workflows

• Familiarity with email marketing platforms such as Klaviyo or Mailchimp

• Background supporting an Australian e-commerce or high-value retail business

• Exposure to WordPress and Elementor

Why Join Us

• Join a growing Australian business at an exciting stage of its journey

• Real ownership of systems and the freedom to shape how things are done

• Clear pathway to full-time hours as the business scales

• Supportive, collaborative founders who value initiative and fresh ideas

• Long-term opportunity to grow your skills in CRM, e-commerce and automation

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work

• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)