Creator Manager, TikTok Shop

ABOUT the company

The company is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, the company is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing the company’s role as a defining player in the future of media innovation.

ABOUT THE ROLE

The company is hiring a Creator Manager to lead client-facing creator strategy and execution across our Creator Services division. This role owns the relationship between brands and our creator network - ensuring campaigns are strategically aligned, operationally sound, and performance-driven across platforms, including TikTok Shop, Amazon affiliate, LTK, YouTube, and other emerging commerce channels.

As a Creator Manager, you will serve as the primary point of contact for both clients and creators. You will shape activation strategy, oversee execution, and ensure creator output drives measurable impact while maintaining a strong creator experience. If you thrive at the intersection of relationships, strategy, and commerce - this role was built for you.

This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).

WHAT YOU’LL DO

• Creator Strategy & Client Leadership: Lead creator and influencer strategy across client accounts, serving as the primary client-facing point of contact - presenting strategy, performance insights, and optimization recommendations.

• Campaign Execution: Own end-to-end execution of creator campaigns, including sourcing, vetting, contracting, onboarding, and performance tracking.

• Platform Activation: Activate creators across TikTok Shop, affiliate programs, paid UGC, Amazon, LTK, YouTube, and other emerging channels.

• Commerce & Creative Alignment: Partner with the Account team and Content Studio to align creator efforts to hero SKUs, commission strategy, and creative frameworks.

• Performance Monitoring: Track campaign performance and proactively recommend optimization opportunities.

• Network & Operations: Manage usage rights, timelines, deliverables, CRM systems, and the company's creator network infrastructure.

• Team Development: Mentor junior team members and help scale best practices within Creator Services.

YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU

• 3–6 years of experience in influencer marketing, creator partnerships, UGC, or affiliate programs.

• Hands-on experience with TikTok Shop and affiliate models is required, including creator and campaign execution; exposure to Amazon affiliate, LTK, or YouTube Shopping is a plus.

• Strong client management experience and comfort leading strategy conversations.

• Deep understanding of creator workflows, usage rights, and cross-platform activation.

• Analytical and performance-oriented, with the ability to translate creator output into measurable impact.

• Highly organized and confident managing multiple clients and creator pipelines simultaneously.

• Strong communicator with a creator-first mindset and commercial awareness.

WHAT IT'S LIKE TO WORK AT the company

The company is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

The company is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.