Creative Ops Manager, Performance

About Us

The company is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across the company Commerce, the company Collectibles, and the company, allowing sports fans to Buy, Collect, and Bet. Through the company platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. The company has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Launched in 2021, the company Betting and Gaming is the online and retail sports betting subsidiary of the company, a global digital sports platform. The company Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. The company Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. The company Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. The company Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

The Role

In this role, you'll own the full lifecycle of creative projects from brief to final delivery across a high-volume, fast-turnaround marketing calendar. That means always knowing what the team is working on, what's coming next, and what's realistically achievable. You'll be the person stakeholders trust for a straight answer, and the person the creative team trusts to protect their time.

What You'll Do

• Lead end-to-end management of creative projects, delivering on time and on brief across the campaign calendar.

• Own brief intake: review incoming requests and ensure every brief arrives complete and ready for action.

• Build and maintain the studio schedule, resourcing the team against live and forecast demand.

• Assign work thoughtfully, with clear direction, deadlines, and context.

• Keep project tracking and timelines accurate in Airtable and the rest of the studio toolset, so the whole team can rely on them.

• Review deliverables for quality, brand consistency, and inclusion of legal, regulatory, and responsible gaming requirements.

• Own the creative relationship with brand, marketing, media, product, and social teams.

• Manage approvals across creative leads, legal, compliance, and business stakeholders — driving timely sign-off and keeping an auditable record.

• Manage freelance and agency onboarding, POs, and invoicing alongside the Director, Creative Operations.

• Champion AI-assisted production and workflow tools where they add speed without compromising quality or compliance.

What You Bring

• 4+ years in creative project management, creative operations, digital production, or marketing operations.

• Ability to build strong relationships with the multiple teams, including the creative, brand, marketing, external partners and wider stakeholders.

• Strong understanding of creative workflows and production processes, ideally within an in-house studio.

• Proven ability to run a high-volume pipeline across multiple concurrent campaigns.

• Proficiency with Airtable, Figma, Google Workspace, and Slack, with a real instinct for process improvement.

• Highly organized and detail-oriented — across versions, approvals, specs, and deadlines.

• A calm, direct communicator who can hold a line with senior stakeholders while keeping the relationship strong.

• Comfortable presenting process improvements or workflow case studies from past roles.

Bonus Points

• Experience in a regulated industry such as online gaming or sports betting, or where compliance and legal review workflows are key.

• Experience implementing process improvements with AI tooling.

Your First 90 Days

You'll map how work currently flows through the studio, stand up a single source of truth for what's in flight, and deliver our first clear read on capacity.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

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