Content Operations Coordinator

Position Type: Part-time (20 hours per week)

Location: Philippines (Remote)

Schedule: PST

About the Company

Our client is a fast-growing creative studio building an always-on editorial team. They produce short-form social content and vertical episodic drama at volume for top-tier clients, including a premium apparel brand and an entertainment platform aiming to become the "Netflix of gaming." Operating with a philosophy of "thoughtful output," our client balances high-volume production with a deep care for every single piece of content created.

About the Role

The Content Operations Coordinator oversees the daily media pipeline from post-production handoff to final platform delivery. Serving as the primary gatekeeper for the client’s proprietary content management system (CMS), this role handles high-volume video asset ingestion, metadata population, subtitle creation, and digital asset organization across 40+ episodic shows.

As the platform’s underlying technology evolves rapidly week over week, this individual acts as a core operational bridge identifying software bugs, documenting newly rolled-out CMS workflows, and coordinating cross-departmentally with creators and internal teams to eliminate bottlenecks before content goes live.

Responsibilities

CMS Ingestion & Content Publishing

• Download high-resolution episodic video assets (averaging 1–2 GB per 5–10 minute episode) from Google Drive and upload them to the web/mobile CMS.

• Populate comprehensive show and episode metadata pulled from production trackers, including titles, episode numbers, descriptions, categorization, credits, notes, banners, and external shop links.

• Set up, audit, and maintain creator profiles, proactively communicating with talent and managers to secure any missing assets or biographical details.

Subtitle Creation & Localization

• Generate, review, format, and sync .srt subtitle files for every published video using third-party transcription software (VEED) to ensure accurate timing and adherence to editorial style guides.

• Audit on-screen caption cadence to maintain visual readability and platform accessibility.

Asset Management & Drive Auditing

• Dedicate daily time to systematically audit Google Drive workspaces across 40+ shows, ensuring all raw exports, final cuts, and marketing materials are filed in their correct project directories.

• Flag missing collateral, export errors, or asset discrepancies to production and marketing leads immediately.

Quality Assurance & Technical Feedback

• Test and document emerging CMS features as developer updates go live, drafting clear Standard Operating Procedures (SOPs) for the team.

• Submit detailed bug reports to engineering channels, providing exact reproduction steps, screen recordings, system details, and links to affected source files.

Cross-Functional Support

• Assist with administrative tasks across marketing, social, and product operations, including staging scheduled push notifications and light asset coordination.

• Attend recurring team syncs to understand broader platform initiatives and align operational capacity with upcoming production releases.

Competencies and Qualifications

Must-Have

• CMS & Digital Asset Management Experience: Proven track record working inside proprietary or commercial Content Management Systems (e.g., WordPress, Contentful, Strapi, or custom video platforms) and managing structured cloud repositories (Google Workspace/Drive).

• Subtitle & Video Familiarity: Hands-on experience creating, converting, and syncing .srt files using transcription tools (e.g., VEED, Descript, Premiere Pro, or equivalent).

• Data & Metadata Precision: Extreme attention to detail when cataloging creator credits, tagging relational databases, inputting links, and organizing production assets.

• Proactive Communication: High agency to flag blockers, independently chase missing information from creative teams, and operate autonomously in a fast-paced environment.

• High-Speed Network Setup: A verified, stable internet connection with a minimum download/upload speed of 200 Mbps (400 Mbps to 1 Gbps strongly preferred) capable of handling heavy daily transfers of multi-gigabyte video files without bottlenecking.

Nice-to-Have

• Prior experience in digital entertainment, gaming media, vertical drama platforms, or high-volume short-form video production agencies.

• Basic understanding of video encoding standards, resolutions, aspect ratios, and compression optimization.

• Familiarity with issue tracking and bug-reporting workflows (e.g., Jira, Linear, Slack, or GitHub Issues).

• Experience with mobile push notification engines or digital audience engagement tools.

Key Qualities

• High Initiative & Agency: A self-starter who does not wait for task delegation; anticipates operational friction and tracks down missing details directly with creators or producers.

• Meticulous Eye for Detail: Takes pride in error-free execution across repetitive, high-volume tasks from checking subtitle timing to verifying outbound shopping links.

• Technological Adaptability: Comfortable working with evolving internal software, unfazed by shifting user interfaces, and eager to document new processes as tools develop.

• Operational Discipline: Able to manage time efficiently between daily recurring audits, scheduled uploads, and ad-hoc administrative requests without letting publishing schedules slip.

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.

• Career Growth Opportunities – Gain hands-on experience, and continuous learning.

• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.