Compliance KYC Manager

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About the company

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.

About the team

The Compliance team at the company plays a vital role in ensuring the company adheres to global regulatory standards across financial products and services. This team tackles complex challenges such as AML, sanctions, and transaction monitoring, all while ensuring a robust compliance framework in a rapidly evolving crypto and fintech landscape. By safeguarding the company against regulatory risks, the team is essential in helping the company achieve its mission of creating a more transparent and efficient financial ecosystem.

About the role

The Compliance KYC Manager will lead a team responsible for customer onboarding and ongoing due diligence, combining deep KYC expertise with hands-on operational leadership. Working alongside associates, the manager will review complex cases, resolve escalations, and coach sound, risk-based decision-making while managing queue performance, quality, and capacity. Ownership of KYC policies and procedures includes maintaining clear, defensible documentation and driving remediation of control gaps and audit or regulatory findings. Close partnership with Product, Engineering, and business teams will be key to navigating competing priorities and improving KYC processes and tools. The role also provides senior management with clear reporting on operational performance, remediation progress, emerging risks, and resource needs.

What you'll do

• Lead day-to-day KYC operations across customer onboarding and ongoing due diligence, managing queues, priorities, quality, and turnaround times.

• Be hands-on in complex case reviews and escalations, applying sound, risk-based judgment and ensuring decisions are clearly documented.

• Manage and develop the KYC team through coaching, training, performance feedback, and capacity planning across operational and project commitments.

• Own and maintain policies, procedures, and operational guidance, ensuring they reflect applicable requirements and support consistent execution.

• Partner with Product, Engineering, Data, and business teams to resolve challenges, evaluate creative and practical solutions, and communicate priorities, dependencies, and trade-offs.

• Build and maintain relationships with the company’ enterprise partners and customers and their Compliance teams.

• Identify control gaps and lead issue remediation, including root cause analysis, corrective action planning, implementation, evidence retention, and validation support.

• Participate in internal and external audits and regulatory examinations, preparing documentation, explaining processes and controls, and coordinating timely, accurate responses.

• Manage KYC vendor relationships, including service performance, issue escalation, capability assessments, and coordination of enhancements.

• Drive improvements to KYC tooling and workflows, defining requirements, supporting user acceptance testing, and ensuring successful implementation and team adoption.

• Identify opportunities to improve efficiency and control effectiveness through automation and appropriately governed AI use.

• Develop and report operational metrics to senior management, highlighting performance trends, quality, backlog aging, remediation progress, emerging risks, and resource needs.

• Support the Compliance Operations team through occasional weekend duty, as business needs require

About you

• Deep knowledge of US KYC requirements, including customer identification, beneficial ownership, CDD, EDD, customer risk rating, and ongoing due diligence for individual and institutional customers.

• Experience leading KYC operations and working directly in queues, reviewing complex cases, resolving escalations, and documenting defensible, risk-based decisions.

• Demonstrated success managing and developing a team, including coaching analysts to exercise sound judgment, setting performance expectations, and allocating capacity across daily operations and projects.

• Strong cross-functional collaboration skills, with experience partnering with Product, Engineering, Data, and business teams to develop practical solutions.

• Ability to juggle competing priorities, communicate trade-offs and capacity constraints clearly, and drive work through completion.

• Experience maintaining policies, procedures, and supporting documentation, and translating requirements into clear operational guidance.

• Experience owning remediation of control gaps and audit or regulatory findings, including implementation, evidence retention, and validation support.

• Experience developing operational metrics and communicating performance, emerging risks, remediation progress, and resource needs to senior management.

• Excellent written and verbal communication skills, with the ability to explain complex requirements clearly to different audiences.

• A hands-on approach, strong ownership, and comfort operating in a fast-paced environment.

• Familiarity with AI and automation tools, with sound judgment about appropriate use, data protection, and verification of outputs.

Important Notice for the company Applicants

Fraudulent accounts sometimes pose as the company recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.

To verify a legitimate the company opportunity

• Our only official careers site is the company [link for members]

• We only use [link for members] [link for members] email addresses

• We never ask for payment or financial details to apply, interview, or work here

• For technical roles, we do not perform a coding interview without prior screening by our engineering team

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