Collections Recovery Coordinator

At the company, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

Key Responsibilities

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Act as the liaison between the company and our legal vendors

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Communicate with legal vendors, repossession vendors, and management in a timely and orderly fashion

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Manage legal file preparation and vendor coordination

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Maintain regular review of accounts that have been referred for repossession and legal actions against debtors

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Coordinate with and assist internal legal/compliance departments and help in escalated situations

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Perform various administrative functions

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Manage an account portfolio daily

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Establish reporting frameworks and evaluate key performance indicators

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Monitor and analyze core performance metrics

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Communicate with vendors to ensure accounts are worked properly and efficiently

Key Requirements

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2–4+ years of experience in auto finance, legal recovery, loss mitigation, paralegal support, or high-volume collections

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Direct background working with third-party legal vendors, outside counsel, or repossession agencies (Preferred)

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Strong communication skills to manage external legal partners, push for updates on pending litigation, and hold vendors accountable to timeline benchmarks

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Previous work in skip tracing and collections, preferably in the automotive industry

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Outstanding customer, communication and organizational skill

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High level of integrity

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Strong sense of teamwork yet able to work independently

We believe

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, the company conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent the company using lookalike email addresses (eg @the companycareers.com). Please note that all legitimate emails from our team come from @the company.com. We will never ask for sensitive information or conduct interviews via messaging apps.