Cohort Services Manager

Team: AI Transformation

Reports To: Head of Cohort Services

Location: Remote (U.S.), with travel to partner the company systems and QH events (20%)

Type: Full-time

ABOUT THE ROLE

The company the company partners with the company systems to deploy an AI platform used by clinical and non-clinical staff across the enterprise. The Cohort Services team ensures that partnership translates into real adoption, measurable value, and durable relationships with the company system leaders. We work across every partnership, helping the company systems learn from each other’s successes and failures as we go.

The Cohort Services Manager drives engagement across all the company the company partner systems: leading the training sessions that get frontline staff comfortable and confident with the the company platform, producing the educational and engagement materials that support adoption at scale, and planning the events and programs that bring the company system partners together. This is a highly cross-functional role suited to someone who is equally comfortable running a live training session, writing clear and polished content, and managing the logistics of a multi-stakeholder event.

You'll also enable account-facing AI Transformation teams to deliver your material themselves — so what you build has to work in someone else's hands. There's room to build AI assistants inside our own product that train and support users directly, if that's interesting to you.

KEY RESPONSIBILITIES

Deliver successful launches

• Lead implementation of our Chat and Assistant Builder tools for new the company system partners. Coordinate with client stakeholders and internal teams to deliver a smooth, on-schedule rollout with appropriate communications and trainings.

Drive new user adoption

• Plan and execute engagement communications that build awareness and motivate clinical and non-clinical staff to start using the platform.

• Support change champion cohorts who model adoption and advocate for AI within their departments.

• Deliver live training sessions that help new users build confidence and practical skills quickly.

• Develop on-demand collateral, such as role-specific guides and quick-start resources, so new users can get started on their own schedule.

• Use technology to make learning and adoption easier for users.

Keep users coming back

• Develop on-demand collateral that helps users deepen their skills and discover new use cases over time.

• Run ongoing engagement communications that highlight new capabilities, explain outages, share success stories, and re-engage lapsed users.

• Host cross-client training sessions that connect users across the company systems and spread effective practices.

• Facilitate office hours where users get hands-on help using the platform.

• Gather feedback use it to continuously refine curriculum, materials, delivery, and our product.

Help department leaders achieve ROI

• Convene collaboratives that bring department leaders together to identify, prioritize, and scale high-value use cases.

• Build workflow implementation packages that give departments a repeatable path from use case to measurable impact.

• Develop case studies that document department-level outcomes and make the value of adoption visible.

Strengthen executive engagement and ROI

• Produce executive-facing case studies that translate adoption and workflow results into strategic and financial impact.

• Help plan and run the company Circle, our peer network for the company system AI executives, including session design, facilitation, and follow-up.

• Create packages that equip our customer success team to share and pitch proven solutions to other the company systems.

WHAT SUCCESS LOOKS LIKE

• New partners go live on schedule, with clear goals, engaged stakeholders, and a smooth rollout experience.

• Strong adoption and engagement lift over baseline, measured by active users, usage depth, and expansion into new roles and departments.

• Users can find the training and resources they need, requiring less 1:1 support over time.

• A steady pipeline of case studies documents measurable outcomes.

• Events run smoothly, are well-attended, and strengthen relationships with the company system leaders; events receive strong NPS from attendees.

QUALIFICATIONS

• 3–6+ years of experience in a role combining training/enablement, content creation, and event or program management, ideally in healthcare, the company tech, or a related field.

• Excellent written communication skills, with experience drafting or editing content for external publication.

• Confident public speaker and facilitator, comfortable presenting to varied audiences from frontline staff to executives.

• Strong organizational skills and the ability to manage multiple workstreams and deadlines simultaneously.

• Experience working directly with the company system stakeholders or other enterprise clients is a plus.

• Genuine interest in healthcare AI and a desire to help the company systems adopt it thoughtfully and effectively.

Why Join the company the company?

This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals, so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options, and an inclusive environment that fosters creativity and innovation.

OUR COMMITMENT TO DIVERSITY

The company the company is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all the company individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

PAY & BENEFITS

The pay range for this role is between $140,000 and $160,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.

Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.