Cloud Operations Engineer

At the company, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. The company stands at the forefront of innovation, celebrated as a market leader in the  2025 Forrester Wave Report for SPM ,  2023 Ventana Research Revenue Performance Management (RPM) Value Index ,  Gartner Peer Insights ,  2024 Gartner SPM Market Guide , and  G2.  Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at the company:

• Innovate with Purpose: Build impactful solutions for customers worldwide.

• Join Excellence: Work in a diverse, collaborative, and innovative team.

• Shape the Future: Lead in redefining revenue optimization.

• Grow Together: Unlock your potential in a supportive environment.

Join us at the company—where your talent and ambition meet limitless opportunities for success!

Primary Purpose

The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business. The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development. The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team.

KEY RESPONSIBILITIES

• Follow standard procedures to handle and resolve requests for the Cloud Operations team.

• Support, optimize, and improve production environments as part of a squad of cloud engineers.

• Carry out proactive maintenance of supported customer environments.

• Manage application infrastructures across several geographically dispersed data centers.

• Work with application teams to automate application setup, deployment, and configuration.

• Provide technical solutions to automate processes or functions to improve business operations.

• Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources.

• Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments.

• Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps.

• Provide input on scalability, capacity planning, and high availability concerns.

• Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release.

• Act as the subject matter expert for new features built or enhancements implemented, and propagate that knowledge throughout the team.

• Lead technical discussions and design for new projects.

• Proactively identify opportunities for process change within the team, and work with stakeholders to improve operations workflows.

This role requires to attend on-call rotation.

KNOWLEDGE, SKILLS & EXPERIENCE

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.

• 2 – 4 years of professional experience in a DevOps role.

• Previous experience working on a client-facing product or service in production.

• Architecture & Cloud Infrastructure:

• Exposure to modern SaaS application architecture.

• Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform.

Programming & Automation

• - Experience in automation and software development with proficiency in languages such as Java, Python, Ruby, C/C++, or PL/SQL.

• Scripting capability in PowerShell, BASH, or Python.

• Knowledge of configuration management and automation tools such as Chef, Puppet, Ansible, and AWS CloudFormation.

• Systems & Networking:

• Strong technical knowledge of operating system administration for Windows Server and Linux (RedHat/CentOS, Ubuntu).

• Good knowledge of networking principles, with experience in firewalls, load balancers, hardware configurations, and database servers.

CI/CD & Containers

• Experience implementing, delivering, and troubleshooting CI/CD build pipelines (Jenkins, Git, GitHub, and AWS integration).

• Experience in container technology and microservices, including container application implementation and troubleshooting with Docker (Engine, Images) and management utilities (Kubernetes).

Databases & Monitoring

• Experience in SQL and PostgreSQL server administration (backup/recovery) and T-SQL scripting.

• Strong knowledge of monitoring and log management tools (CloudWatch).

• Soft Skills & Core Competencies:

• Strong troubleshooting and communication skills.

• Demonstrated ability to learn new technologies and frameworks.

FIRST 30 DAYS: GETTING STARTED

• Learn the Cloud Operations environment, infrastructure, tools, and support procedures.

• Familiarize yourself with deployment workflows, monitoring tools, and automation practices.

• Shadow team members during troubleshooting, maintenance, and production support.

FIRST 60 DAYS: BUILDING MOMENTUM

• Handle routine support requests, troubleshooting, and infrastructure maintenance.

• Support deployments, upgrades, and automation initiatives.

• Monitor system performance and collaborate with Development, Architecture, and QA teams.

FIRST 90 DAYS: HITTING YOUR STRIDE

• Independently manage assigned Cloud Operations tasks and resolve technical issues.

• Improve automation, monitoring, deployments, and operational processes.

• Contribute to infrastructure scalability, reliability, and performance improvements.

For this role, the estimated annual base salary range is between $450,900.00 - $591,700.00 MXN. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for a existing   vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits

• Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs

• Time Off — PTO and public holidays to rest, recharge, and do what matters most

• Volunteer Days — Dedicated time to give back and support the communities that matter to you

• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning

• Financial — Compensation that reflects your market and your value

• Retirement — Retirement plans designed to help you build long-term financial security

• Tuition Assistance — Invest in your growth with support for continuing education and professional development

• Flexibility — Work where you thrive, with remote and hybrid options available across most regions

The company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [link for members]

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