Cloud AI Adoption Manager

About the company

The company is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At the company, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

About the Role

The company is seeking a Cloud AI Adoption Manager to support customers in adopting and realizing business value from next-generation cloud and AI technologies. This customer-facing role focuses on driving adoption of Microsoft 365 Copilot, Copilot Chat, and AI agents while helping customers navigate technical readiness, security, governance, and organizational change.

You'll work closely with customers, technology partners, and internal teams to develop adoption strategies, resolve technical barriers, and demonstrate measurable business outcomes. The ideal candidate combines hands-on technical knowledge with strong customer engagement, project delivery, and change management skills. This is an opportunity to help organizations accelerate AI adoption while building expertise in emerging cloud and AI solutions.

What You’ll Do

• Drive customer adoption and ongoing usage of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents, using adoption metrics and customer success plans to measure progress.

• Serve as a technical advisor to customers and partners, helping design, deploy, and operationalize AI solutions aligned with business goals.

• Lead technical engagements to identify and resolve blockers related to identity, security, compliance, governance, data access, licensing, and platform readiness.

• Advise customers on AI readiness, including data security, oversharing controls, compliance requirements, governance, and responsible AI practices.

• Develop and guide adoption and change management plans, including executive sponsorship, end-user targeting, communications, training content, and engagement activities.

• Demonstrate Microsoft 365 usage insights and analytics to identify adoption trends, measure business impact, and recommend improvements.

• Partner with technical teams, account teams, and external partners to accelerate AI solution deployment, activation, and ongoing adoption.

• Leverage available delivery resources and partner ecosystems to support customer implementation and scale AI solutions effectively.

• Engage business and technical decision-makers to connect AI adoption with measurable business outcomes, communicate progress, and align stakeholders on expansion strategies.

• Manage usage-intent and consumption milestones across assigned customer accounts, ensuring commitments progress toward completion.

• Identify opportunities to expand customer adoption through additional Copilot, Cowork, and agentic AI solutions.

• Analyze customer usage, adoption patterns, and business outcomes to identify opportunities for growth and additional solution adoption.

• Share customer and partner feedback, adoption insights, technical blockers, and success stories to inform continuous improvement.

• Lead and motivate technical communities while adapting to evolving technologies, customer needs, and business priorities.

What You’ll Bring

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.

• 7–9 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.

• 3–4+ years of experience in an enterprise customer-facing role, including internal and external stakeholder management.

• 3–4+ years of experience delivering customer-facing technical projects.

• 3–4+ years of experience working with Microsoft 365 and cloud platforms.

• Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics.

• Strong technical expertise in Microsoft security and compliance, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention (DLP), Data Security Posture Management (DSPM) for AI, and SharePoint Advanced Management.

• Experience building, deploying, and governing AI agents using Microsoft Copilot Studio, including applying registration, governance, and protection practices.

• Strong written and verbal communication skills, including the ability to communicate complex technical concepts to business audiences and executive stakeholders.

• Excellent presentation and stakeholder engagement skills, with the ability to work effectively with C-level executives, technical teams, customers, and partners.

• Ability to balance technical expertise with business-focused customer engagement, adoption strategy, and change management.

• Fluency in written and spoken English, with the ability to communicate effectively across global teams and produce high-quality documentation.

• Ability to adapt to evolving technologies, changing customer needs, and a fast-paced environment.

Required Technical Certifications

Candidates must hold at least two of the following certifications

• MS-102: Microsoft 365 Administrator Expert

• SC-401: Information Security Administrator Associate (Microsoft Purview). This certification is a prerequisite for MS-102.

• AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals

• AB-100: Agentic AI Business Solutions Architect Expert

• AB-730: AI Business Professional Associate

Compensation

At the company, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

The anticipated compensation range is  $39.66 to $43.27 USD hourly , with a midpoint of $41.47. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

This is a fully remote position.

Benefits

The company believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:

• Medical, dental, and vision coverage

• Flexible Spending Account (FSA)

• 401(k) retirement plan

• Competitive paid time off

• Parental leave

• Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.

Equal Employment Opportunity

The company, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Applicant Accommodations

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact [link for members]