Client Support Specialist - the company

Client Support Specialist

Bogotá, Bogota, Colombia

Remote / Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE the company. The company the Canadian fintech company accelerating the business of clients around the world. The company’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, the company provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At the company, we believe in diversity and inclusion, so we encourage people with disabilities who meet the job requirements to apply. We are committed to providing reasonable accommodations to facilitate participation in the selection process and the performance of the job. We live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey.

Your Mission

A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

Key responsibilities include, but are not limited to

• Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST

• Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.

• Answer inbound customer service and technical support calls from our customers.

• Leverage documentation and support resources to perform with precision.

• Rely on professionalism and tact to resolve occasionally critical or difficult situations.

• Ensure timely and effective resolution of customer service and payment requests.

• Identify trends and report them to promote continuous process improvement.

• Perform any other related tasks deemed essential to the company's success and our customers satisfaction.

Qualifications include, but are not limited to

• Enjoys working within a team while delivering on accountabilities

• Values creating high-quality work

• Executes on well-documented processes and investigates solutions when there is a gap in process documentation

• Energized by professional skill development and learning opportunities in general

• Proud of problem-solving ability

• High school diploma or equivalent

• Fluent in English & Spanish

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
• Spanish (written preferred and spoken required)

Benefits

The company is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at the company is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.