Client Success Coordinator

The company  is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

The company  is seeking a Client Success Coordinator to join our growing team. This is a remote position.

The Client Success Coordinator will serve as a Trusted Advisor to a portfolio of key small business accounts and drive customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by upselling solutions to fill a client need.  In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for the company.

Responsibilities include but are not limited to

• Strategize ways to broaden the company’s business relationships and drive client loyalty in a partnership culture.

• Represent the company brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects.

• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals.

• Ability to have tough and honest conversations with external and internal stakeholders.

• Proactively looks for objections and becomes the conduit to find solutions.

• Know your client better than your client contact.

• Create a “win-win” team approach to solve client issues.

• Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need.

• Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.

• Proven negotiation skills that deliver value to the client while achieving or exceeding the company’s corporate goals.

• Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer.

• Promote the team approach to meeting client needs and/or providing service correction.

• Position the company brand with industry suppliers and develop strong relationships for the benefit of the client and the company

• Work across department lines and represent client while understanding the internal constraints of priorities in other areas.

• Other duties may be assigned.

• Responsible for supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and annual reviews.

• Review and analyze the client’s program performance and identify areas for revenue growth improvement and cost savings.

• Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as advice and counsel on the latest industry trends.

• Support Account Management team by providing reports, addressing issues clients have identified, and resolving customer service related impacts for clients.

REQUIREMENTS

• College degree preferred.

• Strong understanding of financial travel program drivers

• Strong written and verbal communication skills

• Strong understanding of reporting analytics and technical skills

• Ability to work in a fast-paced environment, managing with multiple tasks simultaneously.

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.