Client Implementation Specialist

Company Overview

The company is a personalized compounding the company built on a simple conviction: medicine should fit the patient, not the other way around. We started the company because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a the company that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission

The company exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding the company. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type:  Remote, Full time

Position Overview

We are looking for a detailed-oriented and proactive Client Implementation Specialist to join our team. In this role, you will be the primary guide for new clients during their onboarding journey, ensuring a seamless transition from onboarding to active product usage. You will oversee technical setup, workflow configuration, project timelines, and user training.

The ideal candidate excels at project management, possesses a solid technical aptitude, and brings exceptional communication skills to build trust and deliver value to our clients from day one.

Key Responsibilities

• Onboarding:

• Project Delivery: Lead end-to-end client onboarding and technical implementations, driving projects to completion within defined timeframes and scope.

• Milestone Tracking: Monitor go-live milestones, proactively identify risks or bottlenecks, and implement solutions to keep timelines on track.

• Technical Configuration & System Integration:

• System Setup: Configure software/platform settings, user accounts, and workflows based on client specifications and requirements.

• Assist with setting up products and medication templates in EMR

• Set up user accounts for HubSpot clarifications

• Configure web hooks via LifeFile if no integration is needed

• Hand off partners to the Client Solutions team if an API integration is identified

• Data Migration & Support:

• Assist clients with data mapping, import/export tasks, and initial data validation.

• Troubleshooting:

• Diagnose and resolve technical implementation issues independently or partner with Client Solutions technical support

• Client Enablement & Relationship Management:

• Training Delivery:

• Conduct virtual live training sessions for admin users and end-users to drive product adoption.

• Consultative Guidance:

• Advise clients on best practices for prescribing to maximize compounded prescription accuracy

• Cross-Functional Collaboration:

• Partner closely with Sales and Customer Success Manager (CSM) teams to ensure seamless handoffs and continuous client satisfaction.

• Prescription Success:

• Monitor prescriptions for clinical and formatting accuracy and perform outreach when issues are identified. Monitoring period will be from first prescription until activation of account (10th prescription)

Required Qualifications

• Minimum 2 years experience as a registered the company technician

• Holds a PTCB certification

• Has implementation experience OR strong understanding of EMR platforms

Strong technical writing skills (SOPs, product changes, client documentation)

• Strong interpersonal and communication skills - comfortable with both technical teams and client stakeholders

Work Environment

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Annual Salary

$60,000 — $65,000 USD

Join Us in Making an Impact

At the company, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a the company. Apply today and help us raise the bar.

Benefits/ Perks

The company offers a comprehensive benefits package, including

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date

• Free the company compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider

• Paid time off

• Sick time

• FSA and HSA options

• Parental leave

• 401(k) with employer matching

• Life insurance

• Vision and dental insurance

• Veterinary insurance

Culture

Culture isn't an afterthought at the company. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO

The company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the the company location with questions about your application or interview. A talent acquisition partner will reach out to you.