Client Experience Operations Manager

WHO WE ARE

The company (NYSE: the company) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the the company Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. The company was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to  [link for members] .

THE ROLE

The company is looking for an experienced and proactive Client Experience Operations Manager to support the delivery of media dashboards and audience creation (1PD and pixel) across multiple client accounts. This role requires strong project coordination skills, attention to detail, organization, a deep understanding of digital media performance, and hands-on familiarity with tagging and pixel tracking technologies. You’ll work closely with Strategic Directors, analytics teams, and operations to ensure that tracking infrastructure is in place to provide accurate, actionable media insights across diverse verticals.  Our main job function is to project manage various deliverables for our agency clients.

Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or fully remote in this US.

Key Responsibilities

Multi-Account Project Management

• Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts.

• Develop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously.

• Serve as the primary point of contact between internal teams (media, analytics, ops and sales) and clients for tracking- and dashboard-related deliverables.

• Anticipate and manage resource constraints and shifting client priorities in a fast-paced setting

Media Attribution & Tracking Oversight

• Collaborate with the ops and analytics teams to ensure proper tagging and tracking is in place to execute projects

• Oversee the implementation and validation of pixels/tags across media platforms and client web properties using tools like Google Tag Manager or Adobe

• Coordinate with third-party vendors/agencies (e.g., Meta, DV360, TikTok, Campaign Manager 360) to ensure accurate data flows and media tracking.

Dashboard Planning & Execution

• Translate client reporting needs into data requirements and dashboard specifications.

• Potentially work with BI or data visualization teams to build or customize dashboards in tools such as Looker, Datorama, Tableau, or Power BI.

• Maintain QA processes to ensure data integrity and proper attribution across channels (paid search, paid social, display, video, programmatic, etc.).

• Manage versioning and enhancements as campaign needs evolve.

Stakeholder Communication

• Facilitate client communications for project milestones, data readiness, and dashboard walkthroughs.

• Document tagging requirements and dashboard logic for cross-functional transparency.

• Quarterback the internal communication between the teams (sales, data cloud, analytics, ops) to ensure projects are completed on time

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.

• 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.

• Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.

• Familiarity with  tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).

• Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects.

Preferred Experience

• Exposure to multiple attribution models and how they apply to client KPIs.

• Experience working with marketing analytics platforms (GA4, Adobe Analytics, CM360).

• Understanding of UTM parameters, conversion events, and media taxonomy standards.

What You'll Bring to the company

• The ability to juggle multiple client projects without sacrificing quality or clarity.

• A proactive approach to solving tracking or data discrepancies before they become client issues.

• A collaborative spirit that helps media, analytics, and ops teams stay in sync.

• An eye for clean, clear reporting that connects media spend to measurable outcomes.

BENEFITS & PERKS

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity and Stock Purchase Plan

• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $75,000 - $90,000, depending on location and experience.

PEOPLE & CULTURE AT the company

The company considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does the company discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  [link for members]

The company IN THE NEWS!

[link for members]

#LI-MR1

#LI-Remote