Client Delivery Coordinator

Hi, we're the company.

Headquartered in Nashville, Tennessee, the company helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The Client Delivery Coordinator is an essential support role on the Client Delivery team, focused on assisting with the setup and execution of lead generation programs. Working under the guidance of Client Delivery Managers and Team Leads, the CDC helps ensure accurate and timely lead delivery while learning the tools, systems, and processes that drive high-quality client fulfillment.

This is a great opportunity for someone early in their career to develop operational and client support skills in a fast-paced, collaborative environment. As a foundational member of the team, the Client Delivery Coordinator will gain hands-on experience with internal systems, file delivery processes, and cross-functional collaboration while being coached toward increased ownership over time.

Employment Level: Entry Level

Employment Type: Full-time

Location:  Philippines

Working Hours:  9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar)

What you'll do

Lead Delivery Support

• Preparing and sending lead files to clients via CSV uploads, platform submissions, or pre-configured templates.

• Completing basic portal uploads and fulfillment-related administrative tasks.

• Monitor lead and QA statuses for assigned programs and flag errors, duplicates, or other issues that could affect delivery.

• Monitor assigned delivery schedules, pacing, and upcoming due dates, and promptly escalate potential delays or fulfillment risks

Program Setup & Tracking

• Support the initial setup of programs and delivery systems using internal tools.

• Update records, documentation, and tracking details in Salesforce and other internal platforms.

• Send and validate test leads for new and existing integrations using established procedures, escalating errors for troubleshooting.

Communication & Collaboration

• Respond to internal questions and client requests in a timely and professional manner.

• Collaborate closely with Client Delivery Managers, Team Leads, and Channel Strategy partners to support daily operations.

• Participate in team meetings, trainings, and quality reviews to learn and improve.

Learning & Development

• Receive training in lead delivery processes, tools, and systems.

• Shadow experienced team members to build expertise in program setup, pacing, and troubleshooting.

• Actively seek feedback and coaching to build confidence and technical proficiency.

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office or Google Workspace (Excel, Google Sheets)

• Experience in customer support, operations, project coordination, or administrative work.

• Familiarity with Salesforce or other CRM platforms.

• Experience working with spreadsheets, CSV files, or data management.

• Must have a working laptop/pc and internet and a backup connection.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.

• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.

• Remote-First Culture: Work from the comfort of your home.

• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.

• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.

• Healthcare : Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.

• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.

• Wellness Perks: Access the Headspace app to support your well-being.

• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱32,500 — ₱42,500 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

The company does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. The company communicates only through  [link for members]  emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.