Claims Specialist

Claims Specialist

Location: Remote

Employment Type: Full-Time

About the Role

We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.

Key Responsibilities

• Handle incoming claims and guide customers through the claims filing process

• Investigate, evaluate, process, and settle claims efficiently and accurately

• Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions

• Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation

• Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements

• Manage claims within Supermove and other online claims systems

• Coordinate inspections, repairs, and missing item investigations

• Draft release agreements and process settlement payouts

• Track and report claims activity, trends, and loss statistics

• Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules

• Maintain compliance with DOT, FMCSA, military business rules, and company policies

• Assist in developing SOPs and improving claims processes

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Qualifications

• Previous claims handling experience required

• Moving industry experience strongly preferred

• Strong customer service and communication skills

• Excellent organizational and multitasking abilities

• High attention to detail and ability to process large amounts of information accurately

• Proficiency in Microsoft Word and Excel

• Ability to work independently with minimal supervision

• Strong problem-solving and critical-thinking skills

• Positive attitude and ability to adapt in a fast-changing environment

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What We’re Looking For

• A proactive team player who embraces change and continuous improvement

• Someone who can prioritize tasks effectively and meet deadlines

• A professional communicator who can confidently negotiate and resolve claims

• A dependable individual willing to support the team wherever needed