Case Management Specialist - Healthcare Remote

The company is a Texas-based healthcare staffing company with over 20 years of experience supporting U.S. healthcare organizations with skilled remote professionals. We care about the people we serve and the people on our team.

The Role

We’re looking for an organized, compassionate Case Management Specialist to help individuals receiving long-term care services get the support they need, when they need it. You’ll coordinate care, manage documentation, and serve as a trusted point of contact for clients, families, and providers in both English and Spanish. If you’re passionate about helping individuals with disabilities and their families, this is meaningful work you can do from home.

What You’ll Do

• Maintain accurate case files, service plans, and records with strict confidentiality and compliance.

• Schedule and coordinate appointments , referrals, service authorizations, annual reviews, and follow-ups.

• Act as a liaison between clients, families, providers, and community organizations, in English and Spanish (nice to have) .

• Develop, monitor, and update individualized service plans , tracking deadlines, renewals, and progress.

• Ensure services and documentation meet state and agency regulations.

• Monitor compliance with state, and agency-specific regulations for service delivery and documentation standards.

• Work with healthcare providers, therapists, and service coordinators to support person-centered care.

• Prepare reports on client progress, service utilization, and outcomes.

• Help resolve care concerns and remove barriers to accessing services.

• Provide interpretation and translation support for Spanish-speaking clients and families. (nice to have)

• Provide feedback to improve workflows , service delivery processes, and overall client satisfaction .

Requirements

What You Bring

• 2+ years of experience in case management, care coordination, or a similar role in healthcare or human services.

• Fluency in Spanish and English, written and verbal (nice to have)

• Experience working with U.S.-based clients

• Experience with scheduling, documentation, and reporting in a healthcare or social services setting.

• Proficiency in case management software, EHR systems, or Microsoft Office.

• Strong organization, attention to detail, and a client-first mindset.

• Ability to handle sensitive information with discretion and professionalism.

• Comfort working independently and as part of a team in a fast-paced environment.

Benefits

What We Offer

• $7 USD per hour

• 100% remote, work-from-home setup

• Paid Time Off (PTO)

• 6 paid U.S. public holidays

• Structured training and ongoing support

• A respectful, collaborative, people-focused team

Ready to Make a Difference?

If you’re detail-driven, and want your work to genuinely help families, we’d love to hear from you. Apply today and become part of a team that supports the people behind better patient care!

We’re reviewing applications on a rolling basis, so apply today to secure your spot in our next round of interviews.