Career Success Coach (Japan)

About the company

The company is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, the company sits at the intersection of employer talent needs and scalable workforce training.

We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day the company.

About the role

The Career Success Coach (CSC) will play a key role in ensuring the success of learners in the company’s world-class data training and jobs programs. The CSC will work alongside a team of Teaching Assistants and the company program operations staff to provide professional development coaching support to a cohort of learners. Your contract begins the company week prior to the program start date and concludes on the program end date.

The ideal candidate is

• Passionate about workforce development in the data center tech and ops learning ecosystem, motivated by helping learners build the skills needed for high-impact data center ops roles within Japan’s growing tech and innovation sectors.

• An empathetic, culturally aware communicator who understands the unique needs of learners entering technical fields. They can confidently guide participants on how to build foundational data center technician / ops skills, navigate Japan’s evolving job market, and progress toward meaningful career outcomes.

• A collaborative team player who enjoys developing and refining program strategies—such as learner engagement tactics, career readiness resources, and employer-aligned preparation—to ensure participant success across diverse backgrounds and experience levels.

• Highly organized with strong program and project management skills, able to coordinate across stakeholders (learners, instructors, employers, internal teams) while keeping long-term program goals—such as job placement, learner skill mastery, and stakeholder satisfaction—front and center.

Role responsibilities

The CSC will have 4 main focus areas detailed below

• Conduct 1:1 coaching meetings [Up to 6hr / wk]

• Offer 4-6 hours of office hours availability per week. This is equivalent to up to 12 30-minute (or less) meetings per week, with a max of 8 hours weekly. Your office hour availability is largely determined by you, with the expectation that you are working with learners to find mutually available times as-needed

• Share regular updates with PD team [1hr / wk]

• Weekly asynchronous updates serve as an opportunity for CSCs to celebrate wins, discuss specific learners for support and guidance, and share relevant announcements and updates.

• Bi-weekly pod meetings [45min] serve as a time for more in-depth check-in, updates on current program priorities, and CSC collaboration

• Learner engagement, interaction tracking, and job search progress [Up to 2hr / wk]

• Track notes from 1:1 coaching meetings related to learner job search progress, ~5 minutes / meeting

• Monthly, update the job search status for every learner in your cohort, ~ 1 hour / month

• Reply to all Slack and email communication within 24 hours, ~ 1 hour / week

• Providing resume and LinkedIn profile feedback [Up to 2.5hr / wk]

• Provide feedback via standardized rubrics on 3 exercise throughout program [10min / learner / exercise]

• Exercise 2 - Resume draft

• Exercise 3 - LinkedIn profile

• Exercise 4 - Resume final

Who you are

• Minimum 4-year college degree or equivalent experience

• 2+ years of professional experience, ideally in career development or coaching, professional counseling, or related program management focused on job seekers

• Outstanding, executive-ready written and verbal communication skills in English & Japanese

• Experience developing trusting relationships and effective guidance to adult learners and/or job seekers

• Experience delivering career coaching in an entirely remote format

• An affinity for communicating with others in an empathetic and considerate manner

• Strong work ethic, ability to work well under pressure and with minimal supervision

• Proactive problem-solver, high attention to detail, and a quick learner

• High level of technical proficiency and comfortable adapting to new tools and technologies with ease

• Familiarity with Google Workspace and Slack

Where you are located

• The ideal candidate will be located in Japan.

The company’s Commitment

The company is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. The company provides a work environment free of discrimination and harassment. Employment decisions at the company are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

The company is committed to the full inclusion of all qualified individuals. In keeping with our commitment, the company strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [link for members] .

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