Business Operations Specialist

About the Company

We’re making it easier for anyone to start and scale new healthcare businesses. Our customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. We support leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission helps more people innovate in healthcare—and more patients receive affordable care.

About Our Team

Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

About the Role

Our business is growing quickly, with leading healthcare companies as customers. With this growth, we’re looking for an individual to step up as our Business Operations Specialist, working directly with our leadership. Some of these responsibilities would include:

What You’ll Own

• Lead cross-functional projects that are top priorities for leadership

• Build and improve internal workflows and operations systems, helping new healthcare groups get properly structured across 50 states.

• Identify inefficiencies, design scalable processes, and implement automation to reduce manual work.

• Driving process improvement by analyzing, redesigning, and optimizing workflows, systems, and tasks for greater efficiency, impact, and to help us reach the next 10x of scale.

• Use and customize tools like Zapier, HubSpot, Asana, Gavel, Airtable, or others to solve operational problems.

• Recommend, test, and implement new tools and solutions when current systems don’t meet our needs.

• Create documentation and internal guides to ensure processes are repeatable and easy for others to follow.

About You

Core Experience

• Experience in business operations, sales operations, customer success operations, or a similar execution-heavy role.

• Excellent spoken and written communication skills.

• Operationally excellent, with a high daily output and precision in execution.

• Strong attention to detail and track record for getting the details right.

What You Bring

• Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best. [link for members]

• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.

• Talent for identifying process improvement opportunities and creative ways to better structure operations.

• Interest in working in healthcare and helping healthcare innovation flourish.

• Fully committed to a single full-time role (our compensation reflects this to ensure focus).

What We Offer

• Highly competitive salary and stock option grants (we want you to share in our growth).

• Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)

• Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).

• Work from home, remote job, with flexibility.

• Paid holidays and vacation time; paid sick time.

• HMO coverage; we prioritize your health and wellbeing.

• Culture of mentorship, learning, independence, and critical-thinking.

• This role operates in Eastern Time (EST) hours.