Broker Operations Specialist-Japanese Speaking

About the Role

The company is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team.

In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset.

Job Responsibilities

• Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution.

• Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows.

• Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment.

• Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours.

• Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance.

• Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture.

• Maintain accurate records and documentation in line with internal compliance and audit requirements.

• Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency.

Requirements

• 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred.

• Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours.

• Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments.

• Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision.

• Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes.

• Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact.

• Candidates with long-term career development intentions are preferred — we invest in people who grow with us.

• N1 Japanese or higher is highly preferred.

Preferred Qualifications

• Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products.

• Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services.

• Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage.

• Familiarity with brokerage systems, trading platforms, or back-office operational tools.

Benefits

Why the company?

• Be part of a growing global brokerage with a collaborative, high-performance operations culture.

• Structured onboarding and operational training with clear pathways for role progression.

• Work with a team that embraces process innovation and actively uses AI tools in daily workflows.

• Competitive remuneration with shift allowances and performance-based incentives