AWS Manager

Why the company

At the company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and the company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the company journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, the company is the place for you.

AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING:

Managerial Roles & Responsibilities

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams

• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations

• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning

• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition

• Drive hiring strategies to support organizational growth

• Build and lead high-performing teams, fostering a collaborative and motivated work culture

• Establish and oversee OKRs, ensuring alignment with business objectives

• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes

• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace

• Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect

Technical Roles & Responsibilities

• Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements

• Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience

• Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency

• Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock

• Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)

• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)

• Identify and address technical challenges, proactively resolving roadblocks for teams

• Advocate for AWS best practices and provide technical leadership in solution design

Qualifications

• Minimum 3 years of experience leading and managing technical teams

• For Sr Manager roles, experience managing Manager(s) is an added advantage

• AWS Solution Architect Associate Certification

• Strong expertise in AWS cloud architecture, security, compliance, and automation

• Proven track record of leading technical teams while driving innovation and efficiency

• Experience in the Contact Center domain , particularly with Amazon Connect

• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q

• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus

• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

What’s it like to be a part of the company?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of the company Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep the company thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.