Automation Engineer

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. This position may be filled anywhere in the United States.

ABOUT THE ROLE

The Automation Engineer designs, develops, and supports automation solutions that improve Technology operations and reduce manual work. Responsibilities include building integrations, maintaining production automations, troubleshooting issues, and supporting Technology projects and acquisitions. The Automation Engineer works with Technology teams to identify automation opportunities, improve processes, maintain documentation and governance standards, and optimize existing solutions. This position emphasizes continuous improvement, operational efficiency, and the adoption of scalable automation technologies

HERE'S WHAT YOU'LL DO

• Automation Development & Engineering

• Design, develop, test, implement, and deploy automation solutions and API-based integrations between enterprise systems.

• Develop PowerShell scripts and automation solutions using Microsoft Graph, Microsoft cloud technologies, Power Automate, Logic Apps, Azure Automation, and similar platforms.

• Automate repetitive Technology administrative processes through reusable scripts, modules, functions, components, standards, and frameworks.

• Troubleshoot, refactor, and optimize automation code to improve reliability, maintainability, and operational performance.

• Implement appropriate logging, error handling, notifications, recovery processes, code reviews, and solution testing.

• Develop and deliver automation solutions from the prioritized automation backlog in partnership with Technology teams to validate operational requirements.

• Production Automation Support, Maintenance & Optimization

• Monitor, maintain, and support production automations, scheduled processes, scripts, workflows, and integrations to ensure critical automated processes function as expected.

• Investigate and troubleshoot failed or incomplete automation jobs, including API, authentication, permission, and integration failures.

• Review automation logs, alerts, scheduled tasks, and process performance to identify issues and improvement opportunities.

• Respond to production automation incidents and perform preventative maintenance on production automation solutions.

• Update automations when connected applications, systems, or APIs change, including management of certificates, application registrations, API permissions, service accounts, and secrets.

• Improve error handling, monitoring, and process efficiency by optimizing slow-running automations and retiring obsolete or redundant solutions.

• Process Analysis, Requirements & Automation Planning

• Partner with Technology teams to understand manual processes, operational challenges, and opportunities for automation.

• Gather technical and business requirements and document current-state and future-state workflows, including process dependencies and exceptions.

• Evaluate repetitive work and automation requests based on effort, risk, frequency, complexity, and business value to identify processes suitable for automation or standardization.

• Maintain and prioritize the automation backlog.

• Develop technical solution designs, implementation plans, development effort estimates, and expected operational benefits.

• Enterprise Integrations, Acquisitions & Technology Projects

• Develop, support, and troubleshoot integrations and data flows between enterprise Technology platforms.

• Partner with system owners and Technology teams to define API, integration, automation, and technical design requirements.

• Support automation requirements associated with Technology projects, acquisitions, deployments, and migrations.

• Develop repeatable tools, processes, and automations for acquired-user onboarding, migrations, and account, group, license, software, and configuration management activities.

• Develop tools and automation solutions to support Endpoint, Infrastructure, Service Desk, Cybersecurity, and Application teams with project execution.

• Participate in project planning, implementation, and technical design sessions.

• Reporting, Documentation & Automation Governance

• Maintain technical documentation, process diagrams, support procedures, technical notes, and records for production automation solutions.

• Document automation ownership, dependencies, schedules, credentials, recovery procedures, configuration changes, and implementation updates.

• Maintain approved source code repositories, version control, version history, and change documentation.

• Develop automated operational reports and dashboards to report on automation performance, failures, adoption, and operational value.

• Establish and maintain automation development standards and ensure solutions comply with Technology security and change-management requirements.

• Continuous Improvement, Innovation & Automation Strategy

• Research and evaluate new automation, AI, and emerging technologies to improve Technology operations and scalable processes.

• Identify opportunities to replace manual processes with self-service capabilities and improve existing Technology workflows.

• Identify opportunities to consolidate overlapping scripts, tools, and automation solutions.

• Develop proofs of concept for high-value automation opportunities.

• Share automation capabilities, standards, and best practices with Technology teams to promote an automation-first mindset.

HERE'S WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field preferred

• 6+ years of related Information Technology experience, including at least 2–3 years of hands-on experience developing automation, scripting, integrations, or workflow solutions

• Strong PowerShell and scripting expertise

• Experience with API integrations and workflow automation Familiarity with cloud and enterprise systems

The salary range for this position is $92,200 to $115,200 annually.  This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Based on the position status, employees may be eligible for discretionary bonuses and a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at [link for members] . Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT OUR FIRM

The company is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day.

ABOUT WORKING HERE

• We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.

• We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.

• We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.

Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for the company positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

The company is an Equal Opportunity Employer. The company is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, the company employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also the company’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.