Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

REQUIREMENTS

• Experience: 9+years

• Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations

• Hands-on experience in designing and implementing ServiceNow integrations

• Strong understanding of ServiceNow platform architecture and best practices

• Experience in implementing and supporting ITSM and ITOM solutions

• Experience in CMDB management and Service Mapping implementation

• Experience in other ServiceNow modules such as SPM, GRC, or HRSD

• ITIL knowledge is preferred

• ServiceNow certification in any module is preferred

• Ability to understand business requirements and translate them into technical solutions

• Experience in developing technical solutions and performing integration testing

• Strong problem-solving, communication, and stakeholder management skills

• Ability to work effectively in a global delivery environment

RESPONSIBILITIES

• Work with the ServiceNow team to implement ServiceNow solutions across global locations

• Provide technical expertise in ServiceNow ITSM and ITOM modules

• Design, develop, and implement ServiceNow integrations with enterprise applications

• Understand business needs and align them with standardized processes and solution design

• Prepare technical specifications and implementation documents

• Develop and implement technical solutions on the ServiceNow platform

• Configure and customize ServiceNow applications based on business requirements

• Support CMDB implementation, maintenance, and optimization activities

• Implement and support Service Mapping solutions

• Perform component integration testing and ensure quality delivery

• Collaborate with cross-functional teams to ensure successful project delivery

• Troubleshoot and resolve technical issues on the ServiceNow platform

• Ensure adherence to ServiceNow best practices and continuous improvement initiatives

• Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.