Associate Health Coach, Flex

ASSOCIATE HEALTH COACH, FLEX

THE OPPORTUNITY

As part of the comprehensive clinical care team at the company, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, the company health coaches improve the lives of many at scale.

The role is called “Flex Associate Health Coach” for a reason - your flexibility and resilience is critical!

• You thrive in situations requiring you to constantly adapt and evolve. Change is not a scary word to you, and you want to continually improve yourself, your profession, and healthcare as a whole.

• Our Flex hour model: As a non-exempt employee, An essential requirement of this role is maintaining availability to work between 25 and 40 hours per week, with scheduled hours determined based on business needs (with optional overtime if offered). You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance.

• You embrace technology-forward care delivery, utilizing telehealth, in-app messaging, and a variety of digital tools to serve members at significant scale.

WHAT YOU'LL ACCOMPLISH

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.

• Leverage the company technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.

• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.

• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within the company activities.

• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.

WHO YOU ARE

• Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand the behaviors and lifestyle factors influencing their health, build sustainable habits, and connect them to the company program in a meaningful manner. Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.

• Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.

• Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment. High aptitude for technology, troubleshooting, and learning new features and tools.

• AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards.

BASIC QUALIFICATIONS

• NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required

• 2+ years experience in health coaching

• Experience with large caseloads

• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health

• Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States

• Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials

• Current and foreseeable future state of residence within:

• IL (ex Chicago), MD (ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA, AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, & WY.

• This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).

• Ability to work evenings (4pm and later within designated hours).

PREFERRED QUALIFICATIONS

• Able to work weekends

• Additional certifications in orthopedics, pain science, women's health or related specialties

• Medical fluency in Spanish (written and verbal)

ABOUT the company

The company leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.

Learn more at [link for members] [link for members]

WHAT YOU'LL LOVE ABOUT US

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

CULTURE & ENGAGEMENT

The company is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [link for members]

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use [link for members] [link for members] emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [link for members] [link for members]