Associate Director of Commercial Operations

The company the company is a commercial-stage biotechnology company focused on the pursuit of truth in science to transform medicine in autoimmune disease, starting with the kidney. The company the company’ flagship commercial product is TRUTAKNA TM (atacicept-vymj), a B-cell activating factor (BAFF) and A proliferation-inducing ligand  ( APRIL) inhibitor. The company the company is evaluating multiple diseases where the reduction of autoantibodies through inhibition of BAFF and APRIL may prove clinically meaningful. The company the company was founded in 2016 and is based in Brisbane, California. To learn more, visit  [link for members] .

At the company, our values are the cornerstone of our culture and guide how we work together every day. We lead with empathy, act with an owner’s mindset, demand clarity, work without fences, and execute with urgency because patients are counting on us. From how we hire and develop our people to how we advance rigorous science, we are building a team committed to transforming medicine in autoimmune diseases, starting with the kidney.

Position Summary

The Associate Director of Commercial Operations will report to the Senior Director, Business Operations and will be responsible for managing the day-to-day operations of delivery and communication of all US field operations and administration. Working with commercial operations team and key personnel including, the broader Commercial team leaders.

Responsibilities

Data and Ecosystems for Analytics

• Collaborate with IT to manage cloud technology and reporting platforms to support analytics and reporting needs, including executive and leadership dashboards, launch and KPI reporting.

• Own and optimize CRM systems (e.g., Veeva) tailored to the company workflows, including high valued customers, referral networks, and long sales cycles.

• Ensure accurate tracking of HCP engagement, account activity, and all other field promotional effort.

• Analyze field activity and territory performance with sensitivity to qualitative insights and traditional/non-traditional KPIs.

Sales Operations & Field Enablement

• Support specialty field teams (e.g., sales, regional marketing directors, field reimbursement managers and field medical) with inquiry resolution, analytics and training.

• Partner with Training and HR to support onboarding and continuous enablement for field teams.

Territory & Targeting Strategy

• Design and manage highly focused territory alignments based on high valued customers, referral pathways, and regional patient density.

• Maintain targeting lists that reflect evolving diagnostic expansion, and new account discovery.

Incentive Compensation & Goal Setting

• Support incentive compensation plans designed for rare disease dynamics (e.g., milestone based goals, team-based components).

• Administer compensation calculations and payouts with a focus on accuracy, transparency, and compliance.

• Partner with Sales Leadership to set realistic goals aligned to the company’s goals.

Cross-Functional Collaboration

• Work closely with Commercial Operations team members, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting.

• Collaborate with Legal and Compliance to ensure adherence to healthcare and rare disease regulatory standards.

Qualifications

• Bachelor’s degree in Business, Life Sciences, or related field.

• 8+ years of Sales Operations or Commercial Operations experience in biotech, pharma, or rare disease environments.

• Hands-on experience with CRM platforms (Salesforce preferred).

• Strong analytical and reporting skills; advanced Excel and BI tools experience.

• Experience supporting specialty or small field sales teams.

The company the company Inc. is an equal-opportunity employer.

The company the company is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate’s geography, qualifications, skills, and experience.

For this role, the anticipated base pay range is

$190,000 — $220,000 USD

At the company, base pay is only one part of your total compensation package. The successful candidate will be eligible for an annual performance incentive bonus, new hire equity, and ongoing performance-based equity. The company the company also offers various benefits offerings, including, but not limited to, medical, dental, and vision insurance, 401k match, flexible time off, and a number of paid holidays.

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