Associate Account Manager

The company is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where the company machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, the company is heavily investing in new product development.

As an Associate Account Manager, you’ll support the company’s growing community of customers in our direct-to-customer markets. You’ll be the main point of contact for a portfolio of accounts, focused on expansion, upgrades, and overall satisfaction. You’ll balance proactive outreach with responsive service, building relationships that lead to long-term loyalty and growth.

Candidates must be local to the Los Angeles area and able to conduct in-person customer visits.

Your Day to Day

• Manage a portfolio of customers, ensuring satisfaction and retention

• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts

• Build relationships with key contacts and act as their go-to resource for the company product knowledge

• Maintain regular touchpoints with customers through email, phone, and video check-ins

• Track all account activity and renewal data in Salesforce with precision and accountability

• Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities

• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success

Requirements

• 1-2 years of experience in account management, customer success, or a client-facing role

• Strong relationship-building and communication skills

• Organized, proactive, and comfortable managing multiple priorities at once

• Curious, eager to learn, and driven by helping customers succeed

• Salesforce or CRM experience is a plus

• Passion for sustainability and enthusiasm for the company’s mission

#LI-NP1

#LI-REMOTE

At the company, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:

• Market-driven - We anchor pay decisions in real-time market data

• Performance-based - We reward individual impact, not just tenure

• Equitable - We ensure fairness across teams, roles, and demographics

• Growth-focused - We invest in talent that scales with the company

• Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity

The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All the company employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join the company are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.

*For Sales roles: The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position.

Pay Range

$88,060 — $108,780 USD

Benefits

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer

• 401(k) with company match

• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc

• Generous fully paid parental leave for both birth parents and non-birth parents

• Fully employer paid disability and life insurances

• Wellness and fitness reimbursements

• Monthly stipends for cell phone use and commuting costs

• Onsite snacks, weekly catered lunch, and (of course) unlimited the company ... plus composting and terra-cycling, too

• Happy hours, team-building events, bagel breakfasts, Values awards - and more.

A note on AI in our hiring process : We use AI to help synthesize interview notes and surface themes from feedback, keeping our process consistent as we grow. Every application is reviewed by a member of our team, and interviews may be recorded to support note-taking, just let us know if you'd prefer we don't. We'll also ask how you're learning and experimenting with AI in your work. Growing our AI fluency is something every the company team member is committed to and invested in.

Our commitment to responsible innovation is reflected in our partnership with the  Mass AI Coalition , a collaboration that aligns with our dedication to community-driven progress and the future of technology.

We're passionate about supporting career growth and would love to be part of your professional journey. We also know that talent comes in many forms. We value individual accomplishments, specialized knowledge, and genuine passion over simply checking boxes on a requirements list. Whether you're a seasoned expert or an emerging talent, we're looking for people who are ready to build what's next. If any of our open positions interest you, we'd encourage you to apply!  A member of the company Talent team ' [link for members] ' will be reaching out about next steps if we would like to move forward.

Accommodations

The company is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [link for members] .