AI Solutions Engineer

Through proprietary software and AI, along with a focus on customer delight, the company makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate across 3 business segments

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

The company launched in 2017 and now has around 17,500 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. The company has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

Requirements

Mission of the role

As an AI Solutions Engineer, you will be one of the company's most senior individual contributors, responsible for turning AI and automation opportunities into deployed, measurable business capabilities across our Accounting, Corporate Secretarial, Compliance, Sales, Marketing, HR and Finance teams.

This is a highly hands-on role. You will take ambiguous, manual business processes from discovery and specification through coding, deployment, monitoring, support and eventual handover to the business team.

You will work closely with non-technical subject-matter experts and senior leadership to identify high-value opportunities, build practical AI solutions, and prove that they deliver measurable business value.

The role requires someone who is equally comfortable writing production code, talking to a business stakeholder, challenging assumptions, and demonstrating why an automation is worth building.

You will also take ownership of existing automations and be expected to independently diagnose and resolve technical issues rather than relying on external technical support.

Key outcomes in the first 6–12 months

Outcome 1: Deliver Production AI Automations

Lead and deliver at least 3 end-to-end business automations within the first 6 months, taking each initiative from identifying the problem through discovery, specification, development, deployment and production support.

Build against real business systems and data, including LLM APIs and SDKs, databases and warehouses, accounting APIs, Slack, document-generation workflows and scheduled jobs.

Take ownership of stabilising and improving existing automations where required, ensuring they are reliable, maintainable and supported by the company-owned infrastructure.

Outcome 2: Generate Measurable Business Value

Target SGD $100,000+ in annualized value across 12 months, setting clear baselines and ROI metrics before building.

Measure success holistically through cost savings, capacity released, faster turnarounds, error reduction, or revenue enablement.

Track usage, costs, and adoption from day one, regularly auditing the portfolio to scale winning solutions or stop low-impact builds.

Outcome 3: Build and Hand Over Sustainable Solutions

Design low-code/config-driven interfaces that allow non-technical teams to safely operate and update daily workflows.

Provide documentation, safeguards, and power-user training for daily ops, keeping core code and infrastructure maintained under technical scope.

Build on the company-owned credentials with documented fallbacks, clear rollback procedures, and no reliance on personal accounts or single-point failures.

Outcome 4: Become a Trusted AI Partner Across the Business

Build strong relationships with stakeholders across Accounting, Corporate Secretarial, Compliance, Sales, Marketing, HR and Finance across the company's four markets.

Independently conduct discovery with subject-matter experts, turn ambiguous requirements into practical specifications and challenge assumptions using actual business volumes and data.

Identify opportunities proactively rather than waiting for fully defined projects, and communicate technical concepts and solutions clearly to non-technical colleagues and senior leadership.

Must-have experience

• Production Software Engineering: 10+ years of professional technology/industry experience, including at least 4+ years of hands-on software development/coding experience. Proven experience independently building, deploying, monitoring, debugging and supporting production software.

• Python: Strong hands-on Python development experience is essential, with the ability to independently diagnose and resolve technical issues in production.

• Production AI/LLM Systems: Proven experience building and deploying LLM-based systems into production for real users. This must go beyond prompt experimentation or using AI chat tools.

• Agentic Development Tools: Hands-on and current experience using agentic coding tools such as Claude Code, Cursor, Replit, Codex or similar tools. These should be tools the candidate actively uses rather than tools they are planning to learn.

• AI Automation: Demonstrable experience building AI-powered automations, agents, workflows or applications that solve real business problems.

• Data & Systems: Comfortable working with SQL, data warehouses, third-party APIs, file and document formats, and integrations between different business systems.

• End-to-End Ownership: Proven experience building a system or significant application from scratch and taking responsibility for it through production, rather than only contributing to an existing codebase.

• Enablement: Demonstrable experience taking a non-technical colleague or business team from little or no development experience to independently maintaining or extending a tool.

• Business Partnership: Experience working directly with non-technical stakeholders to understand problems, gather requirements, define solutions and manage expectations.

• Commercial Acumen: Able to establish a business baseline, develop an ROI case and measure whether an automation has delivered genuine business value.

• Startup Environment: Experience working in a startup, scale-up or smaller team environment where engineers are expected to operate independently, move quickly and take broad ownership.

Must-have attributes

Ownership & Accountability: Takes full responsibility for outcomes and sees problems through to resolution. Comfortable owning a system from idea to production rather than waiting for someone else to define the next step.

Initiative & Bias for Action: A proactive self-starter who actively looks for problems worth solving and prefers to ship, learn and iterate rather than over-engineer.

Strong Communication: Personable and confident when working with both technical and non-technical stakeholders. Able to extract requirements from busy subject-matter experts and communicate technical concepts in plain language.

Commercial Mindset: Thinks beyond whether something can be built and asks whether it should be built. Comfortable defending an ROI case and stopping projects when the expected value is not materialising.

Curiosity & AI Enthusiasm: A genuine self-learner who actively experiments with new AI technologies and applies them to practical problems.

Structured Thinking: Able to take ambiguous problems, break them down into manageable components, establish priorities and make pragmatic decisions.

Humility: Open to feedback, willing to acknowledge knowledge gaps and comfortable learning from subject-matter experts across the business.

Resilience: Comfortable troubleshooting problems independently and working through technical or business obstacles without becoming blocked.

Nice-to-have experience

• Experience working in a regulated, multi-jurisdiction or professional-services environment.

• Experience in accounting, bookkeeping, corporate secretarial, compliance or fintech operations.

• Experience working with accounting platforms or APIs such as Xero.

• Experience with BigQuery or other cloud data warehouses.

• Experience building integrations with Slack or similar collaboration platforms.

• Experience with document-generation and document-processing workflows.

• Experience building AI agents, tool-calling systems or multi-step AI workflows.

• Experience working with evaluation frameworks, golden sets and production LLM monitoring.

Behavioural fit is also important at the company And We will be looking for candidates who have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self-awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Attention to detail: AI systems and automations need to work reliably with real business data. You'll need to identify gaps, edge cases, errors and failure modes before they create problems for users.

Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn't their first language. For you to excel, you'll need to be present in your conversations, extract what stakeholders actually need and communicate solutions clearly to technical and non-technical audiences.

Initiative: We are looking for someone who actively identifies opportunities rather than waiting for a fully defined project. You should be comfortable approaching a business team, understanding their problems and proposing a practical solution.

The interview process

The successful candidate will participate in the following interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

TA Screen: The initial interview with Talent Acquisition will assess the candidate's relevant experience, motivation, communication, ownership and practical AI experience.

Technical Interview: Candidates will be assessed on their experience building and deploying production software and AI/LLM systems.

Soft Skills Interview: A 45-60-minute interview to assess the behavioural skills.

Reference Verification: Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

Requirement for background screening

Please be aware that the company is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify:

• Your education

• Any criminal history

• Any political exposure

• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at the company, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at the company.

Benefits

Some other great things about working at the company…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at the company are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at the company - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave the company, you leave as a more well-rounded person and professional.

The company is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building the company as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.