AI Content Specialist

About Firework

Join Firework – Where Innovation Meets Impact

Firework is redefining the future of commerce as an AI and video commerce company — combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.

We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.

Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.

If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.

Summary

We are seeking a detail-oriented AI Content Specialist to support the creation, review, quality assurance, and delivery of AI-generated content for our customers. This role will play a critical part in ensuring that AI-generated images and videos meet our standards for product accuracy, visual realism, voice quality, brand presentation, creativity, and overall customer readiness.

The ideal candidate has a strong eye for detail, is comfortable working with AI-powered content generation tools, and can consistently evaluate content against established quality standards. This person will manage images and videos throughout the content production and review workflow, maintain accurate tracking in our project management platform, and collaborate closely with cross-functional teams to ensure high-quality content is delivered efficiently and at scale.

What you’ll be doing

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Create and review AI-generated images and videos against established quality and content standards before they are released to customers

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Evaluate content for product accuracy, ensuring that products, product details, features, colors, dimensions, branding, and other relevant information are represented correctly

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Assess visual realism and quality, identifying AI artifacts, unnatural movement, visual inconsistencies, distorted products or people, rendering issues, and other quality concerns

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Evaluate AI-generated voice quality, including pronunciation, pacing, tone, clarity, synchronization, and naturalness

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Review scripts, on-screen text, captions, product claims, and other content for accuracy and consistency with the source Identify issues requiring regeneration or correction and clearly document feedback to support efficient resolution

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Conduct multiple rounds of quality assurance to ensure content meet internal standards before final publication

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Maintain accurate, real-time tracking of all deliverables and their production status in project management tools

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Track and document each piece of content throughout the full production lifecycle, including generation, initial review, revisions, upload, final quality review, publication, and assignment to the appropriate client playlist

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Maintain organized records of quality issues, revisions, approvals, and completed content

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Help ensure content production goals, deadlines, and client delivery expectations are met

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Attend and actively participate in daily stand-up meetings to provide updates on content production progress, quality issues, blockers, and priorities

We’ll be excited if you have

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Strong attention to detail and ability to identify subtle visual, audio, and content-quality issues

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Strong judgment when evaluating whether AI-generated content meets established quality standards

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Strong organizational skills with the ability to manage and track a high volume of content simultaneously

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Comfortable learning and working across multiple internal platforms and AI tools

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Strong written and verbal communication skills

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Ability to work independently while collaborating effectively within a fast-moving, cross-functional environment

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Previous experience is not required; however, experience in content quality assurance, content operations, content production, e-commerce content, digital media, or AI-generated content is valued and considered a plus

Locations

This is a fully remote position, and we are seeking candidates based in the Philippines who are able to work hours aligned with the U.S. Pacific Time (PT) zone.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.