Account Partner, Large Pro Partnerships

For over 30 years, the company has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

The company at a glance

• Founded in 1995 as Angie’s List and rebranded in 2021

• Global company with 9 brands in 8 countries and employees worldwide

• Homeowners have turned to us for 300 million home projects and counting

ABOUT THE TEAM

The Large Pro Partnership team at the company manages our largest partners in the home services industry. This is a high-visibility, high-impact team responsible for millions of dollars in revenue and a pivotal role in the company's growth. We operate as trusted advisors to our partners - not vendors - and the relationships we build directly shape how the industry's largest service professionals grow their businesses.

What you’ll do

The company is seeking an Account Partner, Large Pro Partnerships to grow and retain revenue across a portfolio of enterprise service professional partners, ranging from mid-size regional businesses to national, private equity-backed accounts. You will serve as the primary strategic advisor and executive-level point of contact for your partners - helping them maximize their outcomes on the company platform through business insight, strategic planning, and a consultative approach rooted in genuine relationship depth.

This is a portfolio management role, not a feature adoption role. You are not here to walk partners through a product checklist - you are here to understand their business, translate performance data into actionable strategy, and serve as the person their VP or C-suite calls when they want to think through what's working and what's next.

The ideal candidate is equally comfortable defending a partnership through a difficult retention conversation and proactively building the case for growth. You hold both outcomes - and you know the difference between when to stabilize and when to push.

Strategic Account Ownership

• Manage a portfolio of enterprise service professional partners as their primary point of contact and strategic advisor

• Own both retention and revenue growth across your portfolio

• Build trusted, durable relationships with partner leadership - VPs, C-suite executives, and owners - grounded in business credibility, not just rapport

• Lead regular executive business reviews that deliver meaningful performance insight, strategic recommendations, and a clear point of view - not just reporting

• Conduct ongoing discovery to understand each partner's business evolution, competitive pressures, and growth priorities

• Serve as the primary escalation point for partner issues, driving cross-functional resolution and maintaining transparent communication throughout

• Collaborate with partners on marketing strategies and platform investments that are tied to their specific growth goals

Data-Driven Partner Strategy

• Analyze partner performance metrics - including appointment set rates, cost of marketing, close rates, and spend trajectory - to identify trends, risks, and opportunities

• Translate complex data into clear narratives and action plans that resonate with executive-level audiences, not just operators

• Build and maintain forecasts across key account metrics including funnel performance, seasonal trends, and spend pacing

• Recommend and implement account adjustments — coverage areas, spend targets, communication structures - based on data, not just partner requests

Growth & Revenue Expansion

• Proactively identify expansion opportunities tailored to each partner's business model and growth stage - don't wait to be asked

• Build ROI-based business cases for increased platform investment that a CMO, CFO or COO would find credible

• Negotiate contracts and agreements in a way that creates genuine mutual value

• Support pilot programs and new initiatives while managing retention risk in parallel

In this role, you will need

• 2+ years of experience in strategic account management, customer success, category management, partnerships, or similar, with direct ownership of a revenue objective - retention, growth, or both

• Demonstrated experience managing executive-level relationships (VP, C-suite, or owner level) as the primary point of contact — not in a supporting role

• Proven ability to hold both GRR and NRR accountability — you can articulate how you've sequenced retention and growth motions within the same account

• Strong analytical fluency - you build action plans from data, not just summaries; experience with BI tools (Looker, Tableau) and CRM (Salesforce, HubSpot) preferred

• Demonstrated ability to own outcomes end-to-end with limited oversight — you see issues through to resolution regardless of where the fault sits

• Comfortable operating in ambiguous environments and building structure where none exists

• Experience in home services, marketplace, SaaS, or platform-based businesses is a plus

• Experience presenting to or partnering with C-suite stakeholders at enterprise account

• Bachelor's degree or equivalent experience

• Some travel may be required (~5%)

COMPENSATION & BENEFITS

• The base salary band for this position ranges from $90,000 - $120,000 commensurate with experience and performance. Compensation may vary based on factors such as geographic location.

• This position will be eligible for an incentive pay component.

• Full medical, dental, vision package to fit your needs

• Flexible vacation policy; work hard and take time when you need it

• Pet discount plans & retirement plan with company match (401K)

• Technical equipment (i.e. laptop) provided

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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