Account Manager (US, Remote)

Who is the company?

The people who deliver care in our communities and homes do some of the most important work in healthcare. But too often, theyʼre asked to spend their time navigating paperwork, administrative burden, and problems they only discover after something has already gone wrong.

The company exists to change that.

Weʼre building the system of action for community-based care - helping behavioral health, hospice, home health, and other care teams spend less time reacting to problems and more time focused on the people they serve.

Powered by our Polaris AI, the company works alongside clinicians and their teams to understand whatʼs happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.

Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.

What is the opportunity

We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

Who you are

You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value. You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility. You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact.

How will you contribute

• Manage and grow a book with significant ARR expansion responsibility

• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements

• Drive customer retention, adoption, and long-term account health

• Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.

• Sell new products, modules, and features aligned to customer needs and outcomes

• Manage expansion opportunities through the full sales cycle and meet or exceed growth targets

• Net Revenue Retention (NRR) and expansion quota ownership

• Own renewals end-to-end, including contract discussions and pricing conversations

• Develop account plans aligned to customer goals and the company growth objectives

What qualifications and skills will help you be successful

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment

• Proven track record of expanding revenue within an existing customer base

• Strong consultative selling and discovery skills

• Ability to manage a pipeline and accurately forecast expansion revenue

• Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.

• Excellent communication, presentation, and relationship-building skills

• Comfort working in a fast-paced work environment

• Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting

• Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Some nice to haves are

• Experience in digital health, health tech, or healthcare SaaS

• Familiarity working in a healthcare vertical

• Understanding of healthcare workflows or regulated environments

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.

This role offers

• A team of amazing people with a shared vision and the infinite drive to make it happen

• The base pay range for this position is $150,000-170,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy

• Fully remote work environment

Benefits

For employees

• Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance

• Significant equity and 401(k) plans matched to 4%

• Company sponsored retirement plan

• Global business travel insurance for you and any dependents traveling with you

• Domestic conference budget and annual learning & development stipend

• Remote work stipend

Life & family

• Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments

• Fertility treatment and family planning coverage

Culture & development

• Annual learning & development stipend

• Employee resource groups and team-driven celebrations and events