Account Manager, Mid-Market

The company is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

The company is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named the company one of the 50 Best Companies to Sell For in both 2025 and 2026.

What You'll Do at the company

The company is seeking an experienced Account Manager who will support and grow key customer relationships across a range of industries and sizes.  As an Account Manager at the company, you’ll define, develop and implement customer strategies and management plans that expand the customer’s usage of the company platform and create customer evangelists of the company among their Sales, Marketing,  Enablement and Operational leadership. Through your partnership with our customers, you’ll help transform the way ideas are shared, learning happens, and sales are brokered.  By acting as a trusted advisor, you will provide consultation, expertise, thought leadership, and responsiveness that creates a differentiated buying experience for the company prospects and customers.  Your contributions will help drive business and revenue growth and accelerate customer expansion.

The compensation package includes an uncapped commission structure. You will be integral to the company’s success through:

• Driving weekly activity of sales calls to major accounts at all levels of the customer organization

• Ensuring predictable renewal of existing contracts and expand existing license and product footprint

• Increasing customer usage and dependency by extending our platform to new business areas

• Driving organic expansion through up-selling/cross-selling existing customers

• Working with management and Account Management team members on territory planning and execution plans

• Accurately managing an ongoing sales pipeline and forecasting process

• Working with Marketing to cultivate, nurture, and drive new business growth in your accounts

• Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies

Experience You'll Bring to the company

• 2 to 5 years of B2B sales, account management or customer success experience for a SaaS technology company

• Building and maintaining strong relationships with mid-sized clients (1,000 to 5,000 employees), acting as the primary point of contact.

• Proven experience driving territory growth through up-selling and cross selling

• Experience delivering a consultative approach to solution selling

• Proven track record of selling and/or managing a multiple product suite

• Articulation of clear tactical plans for driving performance against strategy

• Self-motivated nature, driven, and ambitious; goal oriented, methodical and tenacious; ability to work independently in an entrepreneurial, start-up environment and collaborate intuitively with colleagues

• Excellent communication skills in writing, speaking, and listening

• Ability to meet deadlines and simultaneously manage multiple priorities

• Experience with Salesforce.com and related tools

• Solid understanding of social media tools and sales aids like LinkedIn Navigator and ZoomInfo

• Willingness to travel domestic and internationally, up to 20-30% and support a customer base across multiple time zones

Preferred Experience

• Industry knowledge of our key markets (financial services, life sciences, technology, insurance)

• Experience selling revenue enablement, knowledge management, sales engagement, coaching, or learning technologies

Compensation

$75,000 - $120,000 base + 100% variable + equity

The company offers a competitive, comprehensive benefits package, available to full-time employees on day one:

• Medical, dental, and vision coverage

• Unlimited vacation

• Paid parental leave

• Health Reimbursement Account (HRA)

• Flexible Spending Account (FSA)

• 401(k) with company matching

• Short & long-term disability, AD&D, and life insurance

• the company stock options

Operating Principles

The company’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here !

The company collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

The company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.