Account Manager, Founder Success

The company is the capital partner that thinks like a founder. We provide fast, flexible, and founder-first funding designed to scale with your momentum. With over $3 billion deployed to 10,000+ brands, the company is the only platform offering both Cash Advance and Invoice Funding in one place. Our performance-driven model delivers competitive terms, capped weekly repayments, and access to capital in as little as 24 hours. There’s no dilution, no personal guarantees, and no friction. Whether you're securing inventory, funding ads, or launching your next big product, the company helps you move faster with confidence.

What you’ll do

• Become an expert on the company’s platform, services, and the eCommerce growth funding landscape

• Drive funding originations from a territory comprising engaged accounts, accounts requiring renewal, and lapsed accounts

• Cultivate strong customer relationships with business owners, founders, and executives, helping them navigate the company’s product and financial evaluation process so that they can secure funding

• Advocate internally for customers, helping our internal Risk, Diligence & Credit teams have a clear view on customer creditworthiness and growth opportunities

You’ll thrive if you

• Have 4+ years of experience in a customer success manager, inside sales or account manager role where you have carried a revenue target

• Have developed upsell/cross-sell skills—comfortable conveying the company’s value, securing customer commitments, and being measured on your revenue production

• Have superior verbal and written communication skills—able to effectively articulate complex or sophisticated concepts to a less sophisticated audience, and their response back

• Can quickly acquire new knowledge and/or skills and adapt to new situations by being open to and quickly implementing feedback

• Can navigate conversations in a professional and consultative manner by focusing on building relationships, understanding obstacles, and providing relevant solutions

• Have previous experience in a B2B Financial Services, Fintech, or SaaS environment

• Have experience with a tech stack involving a CRM (we use Salesforce), engagement platform (we use Outreach), and internal communication and knowledge-sharing software (we use Slack and Notion)

What We Offer

• Supportive Team: Work with a passionate group where you’ll find a true sense of belonging.

• Compensation: Competitive salaries with RRSP/401k matching and comprehensive medical, dental, and health insurance.

• Flexibility: A flexible time-off policy and the choice to work remote, hybrid, or from our Toronto HQ.

• Growth: Stipends for your home office setup and continuous professional learning.

• Impact: The opportunity to do high-impact work at a mission-driven organization.

At the company, we strive for an inclusive, accessible recruitment process. If you have specific accessibility needs, please let us know so we can support you. Please note that we use AI-assisted tools to help our team manage applications, though humans remain the sole decision-makers in our hiring. Contact us for more information on our tools or to request an accommodation.

Please note: There is no existing vacancy for this position at this time. We are collecting applications for future hiring needs.