Account Manager, Enterprise

About Us

The company is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At the company, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

The Account Manager builds and maintains strong client relationships while serving as the primary point of contact between clients and internal teams. This role translates client objectives into strategic, results-driven marketing initiatives across SEO, paid advertising, social media, and other digital channels. The Account Manager ensures the effective execution of campaigns that align with client goals and deliver measurable outcomes. Through strong communication, strategic insight, and attention to detail, this role helps clients achieve online success and contributes directly to the company’s overall performance and growth.

What your success will look like

• Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.

• Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.

• Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.

• New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.

• Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.

• Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Who you are and what you bring

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.

• Experience:

• 2+ year of professional experience in client-facing account management.

• Proven track record of upselling and growing client accounts.

• Proven ability to manage client relationships, understand their needs, and deliver results.

• Experience working with cross-functional teams to execute client strategies.

• Skills

• Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising

• Excellent attention to detail, with a keen understanding of budget constraints and project management

• Exceptional communication and relationship-building skills to foster trust with clients.

• A proactive approach to problem-solving and managing client expectations.

• Ability to multitask, prioritize, and perform well under pressure.

• Eagerness to learn new tools, platforms, and industry best practices.

The company Values

Winning Mindset:  When our clients win, we win.

Genuine Care:  We only succeed when we are truly invested in our clients and each other.

Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.

Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.

Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation

We acknowledge that states have passed legislation promoting pay transparency.  As a national employer, the company has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $60,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at the company, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Our Interview Process

We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:

• Initial Phone Screen (30 minutes) – A conversation with a recruiter to learn more about you, share details about the role, and answer any questions you may have.

• First Interview (30 minutes, Zoom) – A discussion with the hiring manager to dive deeper into your experience, goals, and how they align with the role.

• Second Interview (45 minutes, Zoom) – A panel interview with key team members to assess your skills and how you’d collaborate with the team.

• Final Interview (30 minutes, Zoom) – A conversation with the department lead to discuss the broader vision and how you’d contribute to the team’s success.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.

• 100% employer-paid medical, dental, and vision insurance

• Flexible paid time off, so you can rest, relax, and recharge away from work

• Paid parental leave

• Paid cell phone and service

• Remote office allowance

• Professional development and development courses

• Regular manager check-ins to drive performance and career growth through Lattice

Work Location & Flexibility

The company supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of the company office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.

Equal Opportunity Employer

The company is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

[Reasonable Accommodations]

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E-Verify

The company participates in the E-Verify program to confirm employment authorization of all newly hired employees.   The   E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment.   E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit   [link for members] .