4659-Senior Solution Specialist / Associate Director / Director (Access Center)

About the Role

The company is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across our Experience product portfolio, including Access & Outreach, Contact Center Modernization, Referrals, Patient Engagement, Care Journeys, and Marketing Automation.

This role is a strategic IC that blends the analytical and narrative strengths of our Growth Strategy function with the hands-on consultative and solution engineering expertise needed to win high-impact deals. You will lead the development of compelling solution narratives, mock workflows, ROI models, and executive-ready presentations, while also running demos and shaping how the company positions its Experience capabilities.

You will focus deeply on Access & Outreach, bringing expertise in Access Center operations , including scheduling, registration, insurance verification, contact center workflows, and omnichannel engagement. You will support the broader Experience landscape as needed, influencing how our solutions evolve, commercialize, and scale in

the market.

This is a highly cross-functional, highly visible role partnering with Product, Sales, Marketing, and Customer Success teams. While you won’t own customer relationships, you will join executive conversations to guide solution direction and drive deal momentum.

A Day in the Life

Deal Strategy & Solution Engineering (50%)

• Lead consultative discovery to understand customer challenges across Access, Outreach, and Experience workflows.

• Build solution architectures, mock workflows, and demo flows that highlight the company’s differentiated value.

• Conduct demos and narrative-driven walkthroughs to articulate how the company improves access operations, digital engagement, patient experience, and efficiency.

• Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps that advance complex deals.

• Partner with Sales leaders to shape deal strategy, structure commercial proposals, develop contracting frameworks, and support pricing decisions.

• Provide subject-matter expertise on Access operations and patient engagement to guide customer conversations and internal alignment.

Growth Strategy & Product Influence (50%)

• Develop strategic narratives and GTM motions for Access & Outreach in partnership with Product.

• Analyze customer needs, competitive landscape, and solution gaps to inform product teams—influencing (not owning) roadmap direction across Experience offerings.

• Build reusable assets, playbooks, workflow libraries, and value frameworks for the Experience portfolio—scaling best practices across Sales, Product, and Customer Success.

• Serve as a bridge between customer requirements and the company’s Experience product capabilities—recommend enhancements and help shape future solution blueprints.

• Support commercial packaging, bundling, and cross-product alignment across the Experience family.

Executive Engagement

• Join strategic executive meetings with COOs, CAOs, Chief Experience Officers, CIOs, CMOs, and Patient Access leaders to articulate the company’s POV.

• Guide customers through modernization strategies without owning long-term relationships.

• Translate technical capabilities into operational, clinical, and financial value for senior stakeholders.

What You Need

• 8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering.

• Deep expertise in multiple Access Center workflow areas such as scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience.

• Experience with Call Center technology stack

• Experience with Call Center transformation

• Demonstrated success driving complex deals in enterprise provider or health system environments.

• Strong ability to design and run demos, mock workflows, and solution narratives with clarity, confidence, and precision.

• Exceptional communication and storytelling skills—able to translate workflows and technology into measurable business impact.

• Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures.

• Experience influencing product direction and collaborating with Product teams, without owning roadmap decisions.

• Ability to operate as a high-ownership individual contributor who collaborates across matrixed teams.

• Bachelor’s degree required; master’s degree (MBA, MHA) preferred.

• Ability to travel up to 30–40% for customer meetings and internal strategy sessions.

What You’ll Bring

• A unique blend of strategic thinking and hands-on solution engineering execution.

• A deep understanding of access and experience pain points—paired with the creativity to design modern digital workflows.

• Confidence to present to executives, challenge assumptions, and influence decision-making.

• A passion for advancing the Experience category across patient engagement, outreach, and access transformation.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.

• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.

• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.

• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

The company Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. The company Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by the company Inc.

For any additional information, please visit the below websites

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer

The company does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [link for members] Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.