Workforce / Bench & Redeployment Manager
Getwingapp · Remote · Philippines only
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First recorded by Psst: 2 November 2026. Sign in with Google to continue to the employer. A free account is enough.
The 20-second read
- Experience
- 3+ years required
- Where you can live
- Philippines only
- Skills and tools
- excel, forecasting, churn, crm, documentation
- Job type
- Full-time
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Job details
- Where you can work
- Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 11 October 2025
- First recorded by Psst
- 2 November 2026
- Last checked at the source
- 3 November 2026
About the job
About the Role
We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.
Qualifications
- Minimum 3 years of experience in workforce management, operations, or staffing logistics.
- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
- Strong understanding of utilization metrics, forecasting, and talent mapping.
- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills
- Experience in capacity planning, workforce optimization, or operational analytics.
- Familiarity with performance data interpretation and skills inventory management.
- Strong process management and documentation skills.
Department: Operations – Workforce Management
Work Setup: Remote / Hybrid
Schedule: Night/Weekend Shift
- Open over a year (388 days)
- No pay listed
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