Transportation Program Supervisor

Transportation Program Supervisor – Wise Path Aurora

Wise Path Recovery Center – Aurora

Morgantown, West Virginia

Full-Time | $48,000 annually

Join Our Mission. Help Remove Barriers to Recovery.

Wise Path Recovery Center – Aurora is launching a trauma-informed, non-emergency medical transportation program serving individuals across north-central West Virginia.

Our transportation program helps connect individuals to substance use disorder treatment, behavioral health services, medication-assisted treatment, aftercare appointments, and other critical recovery-related services. Our goal is simple: make sure transportation is never the reason someone cannot access the care they need.

Wise Path – Aurora is seeking a dependable, highly organized, and mission-driven Transportation Program Supervisor to help build and lead this program in Morgantown.

This is a hands-on leadership role responsible for the day-to-day operation of the transportation program, including dispatch, driver scheduling, fleet management, regulatory and Medicaid broker compliance, trip documentation, and supervision of our Driver/Transporter team.

The ideal candidate is comfortable building systems, managing multiple priorities, holding a team accountable, and working compassionately with individuals who may be experiencing crisis or navigating early recovery.

Location

900 Fairmont Road

Morgantown, WV

Local travel throughout north-central West Virginia is required.

Schedule

Primarily weekday business hours with flexibility to support early morning, evening, and weekend transportation needs.

Transportation services generally operate

• Monday through Friday, 8:00 a.m. – 10:00 p.m.

• Weekend transportation by appointment

The Transportation Program Supervisor may occasionally provide direct transportation coverage when needed.

Compensation

$48,000 annually

This position is currently funded through a West Virginia Rural Health Transformation Program grant through September 30, 2027 .

What You Will Do

Transportation Operations

• Oversee daily transportation operations, including trip requests, dispatch, driver assignments, and vehicle scheduling.

• Coordinate standing, scheduled, and same-week transportation requests.

• Apply established trip-prioritization criteria when transportation demand exceeds availability.

• Accept and manage transportation assignments through Modivcare, West Virginia's Medicaid non-emergency medical transportation broker.

• Ensure transportation services meet applicable pickup, wait-time, cancellation, documentation, and reporting requirements.

• Monitor daily transportation activity and quickly resolve scheduling, staffing, or service disruptions.

• Provide backup driving coverage when necessary.

Team Leadership

• Recruit, onboard, train, supervise, and evaluate Driver/Transporters.

• Build staggered driver schedules that support transportation demand while appropriately managing overtime.

• Establish clear performance expectations for safety, professionalism, attendance, documentation, and rider experience.

• Provide ongoing coaching and accountability to transportation team members.

• Maintain appropriate staffing coverage for weekday services and weekend transportation appointments.

Driver Compliance

• Maintain complete and current driver qualification files.

• Ensure all required documentation is submitted to Modivcare before a driver provides transportation and as part of required annual renewals.

• Track required driver screenings, credential renewals, and training requirements.

• Ensure required documentation may include:

• Valid driver's license

• Motor vehicle record

• Criminal background screening

• National and West Virginia Sex Offender Registry screening

• Child abuse registry screening

• Drug screening

• Federal exclusion screening

• Required training certificates

• Immediately remove drivers from transportation duties when eligibility or compliance requirements are no longer met.

Fleet Management

• Coordinate preventive vehicle maintenance and repairs.

• Maintain vehicle registration and insurance documentation.

• Coordinate required vehicle inspections.

• Ensure vehicles contain required safety equipment and remain safe, clean, and ready for service.

• Maintain accurate fleet maintenance and inspection records.

Documentation and Reporting

• Ensure transportation documentation is completed accurately and timely.

• Review trip logs for completeness, including required rider signatures and transportation details.

• Track transportation metrics including:

• Number of rides provided

• On-time performance

• Completed trips

• Cancellations

• No-shows

• Maintain accurate data to support monthly operational, grant, and compliance reporting.

Rider and Community Partner Support

• Serve as a primary operational contact for treatment providers, referral partners, and community stakeholders.

• Respond professionally and compassionately to rider questions, concerns, and complaints.

• Investigate transportation incidents, accidents, complaints, and service concerns.

• Coordinate escalation of significant safety or compliance issues to leadership.

Compliance and Program Development

• Develop and maintain standard operating procedures for transportation operations, including:

• Dispatch

• Rider communication

• Pickup and drop-off procedures

• Incident escalation

• Vehicle inspections

• Trip documentation

• Maintain processes for employees to report suspected fraud, waste, or abuse, including confidential or anonymous reporting when appropriate.

• Escalate and report compliance concerns in accordance with organizational and Modivcare requirements.

• Protect patient and rider information in accordance with applicable confidentiality requirements.

What You Need

• Minimum of 2 years of supervisory experience in transportation, dispatch, healthcare operations, behavioral health, human services, or a related environment.

• Must be at least 18 years of age.

• Valid driver's license and ability to meet company automobile insurance eligibility requirements.

• Ability to successfully meet all Driver/Transporter screening requirements because this position may provide backup transportation.

• Strong organizational and scheduling skills.

• Comfort working with scheduling systems, spreadsheets, and detailed operational records.

• Ability to manage competing priorities in a fast-moving environment.

• Strong communication and problem-solving skills.

• Ability to lead employees with both accountability and respect.

• Ability to remain calm and professional when working with individuals experiencing crisis, behavioral health challenges, or early recovery.

Preferred Qualifications

• Experience with non-emergency medical transportation, paratransit, healthcare transportation, or Medicaid transportation programs.

• Experience working with Modivcare or another Medicaid transportation broker.

• West Virginia Peer Recovery Support Specialist certification.

• Lived experience of recovery or experience supporting individuals affected by substance use disorders.

• Familiarity with HIPAA, 42 CFR Part 2, healthcare compliance, or behavioral health confidentiality requirements.

Screening and Training Requirements

Employment in this role is contingent upon successful completion of required pre-employment and ongoing screening requirements, which may include:

• National criminal background check

• National and West Virginia Sex Offender Registry screening

• Child abuse registry screening

• Federal healthcare exclusion screening

• Motor vehicle record review

• 10-panel drug screening

Screening requirements may be repeated annually or as otherwise required by applicable transportation program standards.

Before transporting riders, required training may include

• First Aid/CPR/AED

• Defensive driving

• CTAA Passenger Assistance, Safety and Sensitivity (PASS) training

• HIPAA and confiden